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@lacapiz
Member since September 15, 2019
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lacapiz

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I am one of the email and voice support representatives level III, in my current job. I am handling B2B. Focusing more on the billing side and some of the technical stuff. I know how to use Google Sheets,Docs and Microsoft Office as it is part of my job. We create presentation and using sheets or excel for the customers who wants to have breakdown of their bill. I am working not just to resolve customers issue, I am working to educate them about the product that we offer. Since I experience being in an escalations department I know how to communicate (email or voice) with difficult customers/client in a nice way even if I am delivering a bad news, without them being mad at me. I am more focus into customer service stuff and administrative stuff as that what I do in the past 5 years. I am keen to details because I like it when its being double checked before providing customers/client the information they need. I am very organized person I don't want my tools to be seen in any folders or any side of my workplace. I always think before I decide whats better for the customer I am good in weighing thinks as I am trained before when I am handling complaints. I am great in time management I always think ahead of time because I hate the feeling of cramming.
$5 USD/hr
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Experience

Customer Service Representative III

Aug 2018

Business to Business transaction Focusing more on assisting customers with their billing with Google Cloud Platform Account. Handle Basic technical problem

Customer Service Representative

Sep 2017 - Dec 2017 (3 months)

(This is a Seasonal Account) Making outbound calls and asking the shareholder to vote for the upcoming shareholder meeting.

Customer Service Management

May 2016 - Mar 2017 (10 months)

Act as the Manager of the agents who cannot resolve the complaint. Responsible in ensuring that all records/complaints are always monitored. Real time update the team who’s handling the issue to ensure that we can close the complaint to the soonest time.

Customer Service Representative

Aug 2014 - Feb 2016 (1 year)

Primarily responsible in assisting customers with regards to their billing inquiry. Processing payment for the customer Assisting them with their basic technical issue (Home Phone, Cable and Internet) Upselling our main products (Home Phone, Cable and Internet

Education

Advance Diploma in Information Technology

2009 - 2011 (2 years)

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