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Customer Service Representative IIIAug 2018
Business to Business transaction Focusing more on assisting customers with their billing with Google Cloud Platform Account. Handle Basic technical problem
Customer Service RepresentativeSep 2017 - Dec 2017 (3 months)
(This is a Seasonal Account) Making outbound calls and asking the shareholder to vote for the upcoming shareholder meeting.
Customer Service ManagementMay 2016 - Mar 2017 (10 months)
Act as the Manager of the agents who cannot resolve the complaint. Responsible in ensuring that all records/complaints are always monitored. Real time update the team who’s handling the issue to ensure that we can close the complaint to the soonest time.
Customer Service RepresentativeAug 2014 - Feb 2016 (1 year)
Primarily responsible in assisting customers with regards to their billing inquiry. Processing payment for the customer Assisting them with their basic technical issue (Home Phone, Cable and Internet) Upselling our main products (Home Phone, Cable and Internet