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(2 reviews)

Md Laden I.

@ladenistheone

5.0

0.8

100%

Back Office Expert | Billing | Payroll | CRM

$15 USD / Hour

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Bangladesh (5:39 AM)

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Joined on May 1, 2017

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6 Recommendations

$15 USD / Hour

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I’m Md. Laden Islam, specializing in medical billing, payroll processing, CRM management, data entry, lead generation, and full back-office operations. I operate from a fully equipped office with: • 6 professional workstations • Reliable high-speed internet • Full electricity backup A trained team of 6 operators ready for BPO and administrative workflows Core Strengths: • Healthcare billing, claims submission & AR handling • Insurance verification & payment posting • Payroll processing, bookkeeping & reconciliations • CRM management (QuickBooks, Xero, Zoho CRM, HubSpot) • Web scraping, web research & data entry • Lead generation (email lists, prospects, targeted outreach data) • Accurate reporting & clean data workflows • Back-office operations & process optimization What clients value: ✔ Clean, validated data ✔ Scalable BPO operations through my 6-operator team ✔ On-time delivery ✔ Strong communication and reliability ✔ Efficient, structured processes If you're looking for a dependable partner for administrative tasks, data operations, or BPO support, I’m here to assist.

Verifications

On time

100%

On budget

100%

Accept rate

100%

Repeat hire rate

33%

See all Data Entry Clerks in Bangladesh

Portfolio

The client’s CRM was struggling with duplicate records, outdated pipelines, and manual follow-ups that slowed the sales team. I performed a full operational rebuild that turned their CRM into a clean, automated, and insight-driven system.

I began with a structured analysis of data quality, pipeline structure, sales activity patterns, and automation gaps. This revealed major weaknesses: 30–40% duplicate/dirty data, inconsistent pipeline stages, slow response times, and heavy manual workload.

To solve this, I executed a four-part transformation:

1. Data Cleanup & Standardization

Removed duplicates using multi-layer matching (email, phone, fuzzy logic)
Normalized fields and unified pipeline naming
Restored missing contact–company associations
Added validation rules and mandatory fields for future data integrity

2. Pipeline Redesign

Consolidated multiple pipelines into one streamlined structure
Defined 6–8 clear stages with standardized entry/exit criteria
Documented stage-level

CRM Optimization/Automated Workflow

I developed a complete Competitor & Market Research Intelligence System for a client who was making strategic decisions without reliable market data. Their existing process lacked structure, used inconsistent sources, and provided no clear framework for analysis.

As the Research Analyst, I conducted a full audit of their research gaps using a SWOT assessment. This revealed missing workflows for competitor tracking, unverified pricing data, and no method for trend monitoring or opportunity detection.

I designed and delivered an end-to-end intelligence workflow that included:

Competitor audits with structured profiles for direct and indirect competitors
Pricing and feature benchmarking using verified data
Market trend tracking through keywords, category movements, industry reports, and demand signals
Opportunity and gap analysis to identify untapped segments and competitive advantages
Standardized reporting templates & dashboards for monthly intelligence briefs

The system imp

Competitor & Market Intelligence

As a Real Estate Operations Analyst, I rebuilt a full lead-screening and CRM pipeline system for an investor struggling with inaccurate qualification, scattered data, and slow follow-ups.

The project began with a detailed workflow audit and SWOT analysis. Key issues included unstructured pipelines, inconsistent skip tracing and comp pulling, and missing lead data. I centralized and standardized all lead information, introducing mandatory property fields, motivation scoring, and qualification tiers (A/B/C).

I then built a complete screening workflow covering skip tracing, comp pulling criteria, valuation checks, motivation indicators, and qualification scoring. A structured CRM pipeline was created with clear stage definitions—from New Lead through Follow-Up, Warm Seller, Appointment Set, Offer Made, and Under Contract/Closed.

Automations were added to reduce delays: follow-up reminders at +1, +3, +7 days; notifications for high-motivation leads; and template-based outreach sequences

Real Estate Lead Screening & CRM

The client was struggling with slow response times, a growing ticket backlog, and declining CSAT across email and live chat. As the Customer Support Analyst, I redesigned their support operations from the ground up to create a faster, more predictable workflow.

The work began with a detailed SWOT assessment that exposed inconsistent ticket handling, no standardized responses, and unclear ownership. Based on this, I built a complete support framework including priority-based triaging, structured ticket categories, and clear SLA rules for both first response and resolution.

To restore consistency, I developed a set of reusable response templates (email + chat) and macros that eliminated tone variations and repetitive typing. I also designed a three-level escalation model that redistributed workloads, reduced bottlenecks, and ensured accountability.

Daily and weekly queue-monitoring SOPs were introduced, along with QA checks to maintain quality across agents. These improvements created

Remote Customer Support Operations

The client’s store was facing recurring operational friction: slow order updates, missing product data, inaccurate stock levels, and outdated listings across sales channels. These issues caused fulfillment delays, customer complaints, and avoidable cancellations.

I stepped in as an Ecommerce Operations Assistant to rebuild the backend workflow from the ground up. After reviewing the store’s structure and running a quick operational SWOT, the core issues became clear: misaligned product data, manual order handling, and poor stock visibility.

I redesigned the entire process covering:

• Catalog Cleanup & Optimization
– Standardized product titles, tags, categories, and attributes
– Corrected missing variant/SKU data
– Optimized product images to improve loading speed
– Added SEO-ready content and structured metadata

• Streamlined Order Processing
– Centralized order queue for same-day processing
– Set up a clear workflow for confirmations, packing, shipping, and status updates
– R

Retail Ecommerce Order Processing

As a Payroll Operations Specialist, I supported a client experiencing frequent payroll errors, delayed calculations, and inconsistent timesheet submissions across multiple departments. Their process relied on fragmented data sources, missing approvals, and no validation or audit system — resulting in inaccurate payouts and compliance risks.

I conducted a full workflow review supported by SWOT analysis, which revealed the core issues: unstructured timesheet intake, manual calculations, and lack of verification logic. From there, I redesigned the payroll and timesheet framework into a predictable, transparent, and error-resistant system.

Key Improvements Delivered:
• Standardized a unified timesheet template with required fields and automated cross-checks (hours, overtime, job codes, breaks).
• Implemented a centralized submission channel to eliminate scattered spreadsheets and inconsistent formats.
• Structured the payroll cycle into clear stages: Submission → Verification → Approval

Payroll Improvement & Timesheet Work

CRM Optimization/Automated Workflow

Competitor & Market Intelligence

Real Estate Lead Screening & CRM

Remote Customer Support Operations

Retail Ecommerce Order Processing

Payroll Improvement & Timesheet Work

5.0 · 2 Reviews

Reviews

Remote Office Manager - Immediate Start • $15 USD

Highly recommended for admin and medical billing support. His tripple-screen setup, high-speed internet, great communication, and solid math skills made everything efficient. Md Laden Islam completed the project with full success. Highly reliable, detail-oriented, and skilled in data entry, billing verification, paperwork filing, and admin tasks. Strong with Excel, Google Docs, and Google Suite, delivering fast and accurate work.

+5 more

Atiah F.

@WebScrapingAtiah

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Dhaka, Bangladesh

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2 days ago

Billing Executive • $10 USD

Highly professional work from Laden. Delivered exactly what I needed, on time and with great quality. Would definitely recommend

+1 more

Katherine M.

@katherinem66

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McLean, United States

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23 days ago

Founder and Chief Communications Officer

Nov, 2022 - Present

•

3 years

OveliT

Nov, 2022 - Present

•

3 years

· Led a dynamic team at OveliT, a full-service digital agency specializing in web/software development and digital services. · Delivered comprehensive digital solutions tailored to client needs, driving innovation and growth. · Spearheaded projects involving captivating graphic design, custom software development, and creative digital strategies. · Collaborated with clients to transform their visions into impactful digital experiences, enhancing their online presence and business success.

Dhaka, Bangladesh

Nov, 2022 - Present

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3 years

Medical Biller and Verification Lead

Nov, 2023 - Sep, 2025

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1 year, 10 months

ATRIO Home Health Care, LLC

Nov, 2023 - Sep, 2025

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1 year, 10 months

• Managed data verification workflows for 800+ caregivers and 600+ clients, maintaining 100% accuracy across platforms. • Handled medical billing and coding, ensuring claims accuracy and compliance with payer requirements. • Streamlined billing and data synchronization using Google Sheets and internal software, improving process turnaround by 40%. • Coordinated with remote teams and clients to ensure timely submission and compliance with audit standards.

Saint Paul, Minnesotta, United States

Nov, 2023 - Sep, 2025

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1 year, 10 months

IT Manager

Jun, 2019 - Oct, 2023

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4 years, 4 months

ISMT Human Resource Development Ltd

Jun, 2019 - Oct, 2023

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4 years, 4 months

• Oversaw IT infrastructure and reporting systems supporting 5 departments and 20+ staff. • Designed data-driven workflows and digital record management, cutting operational delays by 30%. • Produced reports and insights for management decision-making and strategic planning.

Dhaka, Bangladesh

Jun, 2019 - Oct, 2023

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4 years, 4 months

alyssab34

@alyssab34

Vice President Revenue Cycle Management

Working with Md Laden has been exceptional. He’s organized, detail-oriented, and takes ownership of every task. He managed our billing operations, payroll, and CRM processes with full accuracy and consistency. Communication was always clear, and he often identified workflow improvements on his own. Reliable, proactive, and highly professional, I’d recommend him to any business looking for strong back-office or operational support.

Atiah F.

@WebScrapingAtiah

Remote Team Coordinator

If you’re looking for a dependable Virtual Assistant, especially for medical billing or administrative support, I strongly recommend Md Laden Islam. I will definitely work with him again. Md Laden Islam was excellent throughout the entire project. He completed all tasks with full success, showed strong reliability, and delivered consistently high-quality results. His skills in data entry, billing verification, paperwork filing, office administration, and handling multiple tasks were exactly what I needed. He is highly proficient in Excel, Google Docs, and Google Suite, and his tripple-screen setup with high-speed internet helped maintain fast and accurate workflow. His communication skills, basic math ability, and attention to detail were standout strengths. Md Laden Islam remained fully available during 8 AM – 5 PM CST, along with flexible support during his daytime hours. He managed all responsibilities smoothly and stayed organized throughout.

European University of Bangladesh

2022 - 2025

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3 years

B.Sc In CSE

Bangladesh

2022 - 2025

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3 years

Diploma Engineering in Computer Technology

2018 - 2022

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4 years

Bangladesh

2018 - 2022

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4 years

Preferred Freelancer Program SLA

AI Training - Freelancer Global Fleet

Freelancer Orientation

Data Entry

US English