Riddhi M.

## BIO Personal Details Address                        :           53-A/10, Shilu Mahal, First Floor,                                                 Jawahar Nagar, Road No. 6,                                     Goregaon (West), Mumbai – 400062.                                                 Maharashtra, India Telephone                     :           [R] [login to view URL], [M] [login to view URL] E-Mail                           :           [login to view URL] Date of Birth (Age)        :           August 11, 1978 (28 years) Marital Status                :           Single Passport                       :           Valid Passport Available **Career Objective*:*** Seeking a position in documenting user guides, manuals, and knowledge based articles on advanced software applications and technologies, which requires operational expertise and people skills. Preference also includes imparting training. **Skills & Strengths:** ·         Core experience of 1 year on researching, writing knowledge based solutions for technical journals, and writing custom content ·         Software applications and advanced technology are the areas of focus ·         Technical product knowledge with regards to IBM Lotus Notes 6/7/7.5, Citrix Presentation Server 4, Office 2000/2003/2007 applications, Windows 98/2000/XP/Vista ·         Experience in developing Knowledge Management process – Net Systems Informatics (Pvt.) Ltd. as a Basis Team Member in the core Group ·         Good communication and working as a team skills ·         Responsible for documentation of Basis Training Materials & ongoing technical activities. ·         Due to small Basis team size, have the ability to work with multiple assignments simultaneously without sacrificing the Daily Basic job responsibilities. ·         Approximately 5 years of basic experience as Knowledge Associate in Datamatics Technologies using SGML and Visual Foxpro. **Employment details:** **From November 2000 to July 2005** Employed by **Datamatics Technologies Limited**, Mumbai as **‘Knowledge Associate’** For SGML tagging and reviewed Data Entry projects for Quality assurance. The projects involved scientists’ journals (online PDF documents), online resumes, financial datasheets in Excel, and Law articles (PDF documents) **Work Experience in Technical Writing:** **From Sept. 2005 – Feb. 2006** – ‘**Technical Writer’** with **Net Systems Informatics (India) Private Limited**, **Office 101, Highway Commercial Complex, I.B. Patel Road, Goregaon (East), Mumbai – 400 063** having experience of: ·         Researching content for articles ·         Writing knowledge based solutions for technical journals ·         Writing essays for Management Institutes ·         Preparing corporate training kits for ILTs ·         Preparing training kits for Knowledge Management Process ·         Writing Alternate text for E-learning courses, such as Cisco CCNA ·         Writing storyboards for ILTs ·         Creating PPTs for ILTs ·         Writing documents for Clinical Pharmacology, Healthcare, and Nursing (NCLEX) medical project **March 2006 till date – ‘Sr. Technical Writer’**with **Net Systems Informatics (India) Private Limited**, **Office 101, Highway Commercial Complex, I.B. Patel Road, Goregaon (East), Mumbai – 400 063** Responsibilities added: ·         As part of developing Knowledge Management (KM) process, I was involved in the planning, developing & implementation activities of all technical documentation for ILTs, knowledge based solutions, and content digitization. ·         Details: Project planning, allocating tasks, handling queries of team members, managing project timelines. Also, involved in communicating with client for project implementation process ·         Coordination with Project Manager for technical activities ·         Training to technical writers ·         Regular activity of monitoring team members for performance **Education:** v      **“HONORS DIPLOMA IN SOFTWARE TECHNOLO**