I am a Graduated Executive Secretary, native Portuguese Speaker, with fluency in English and Spanish, Translator and Virtual Assistant, Trustworthy, dedicated, enthusiastic and dependable, problem solver, experience with Customer Care, Telephone Operator specialist with up 6 years customer service experience providing memorable experiences to guests from a multitude of backgrounds and cultures. Expert at communications, Exceptional ability to connect with people and understand they want, needs, desires, and delivering legendary service on every interaction.
Expert who knows the value of time, very hard working, and always delivers the work on time, Reliability
What makes me special?
Responsive and 24 Hours available
Fast deliverable in or before the Deadline
Please, Don't hesitate to message me!
Operates switchboard equipment to answer Costumer Service, Provides guests with information, and handles special requests. Organizes orders and relays orders to service personnel to prepare orders.
Calls guests to ensure satisfaction. Tracks delivery times and guests’ comments. Ability to anticipate guest expectations, following Forbes standard.
Responds to guest complaints in a considerate, professional, and positive manner.
Centro Universitário de Maringá, Brazil 2013 - 2017
English for Business
Double the Experience with College English and Business Communication, and create a Prepared Communicator for the Interconnected World.
Sales Force CRM Training
Learned what it is, what to do with it, and how to use it successfully.
Salesforce CRM Tool to efficiently execute Customer Relationship related Tasks and Project