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Senior WebmasterSep 2006
Helpdesk TechnicianMay 2003 - Aug 2006 (3 years)
I was responsible for providing technical assistance and support related to computer systems, hardware, and software. I responds to queries, rans diagnostic programs, isolated problems, and determined and implemented solution. I primarily worked on Windows 98 - XP with a little bit of 7. I did extensive printer troubleshooting and repair as well.
Major: IT, Minor: Web Development2009 - 2011 (2 years)
A+ Certification (2004)CompTIA
The CompTIA A+ certification is the starting point for a career in IT. The exams cover maintenance of PCs, mobile devices, laptops, operating systems and printers.
Support Center Analyst (2004)HDI
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.