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EXPLORE
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$15 USD / Hour
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Greece (8:48 AM)
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Joined on October 30, 2013
$15 USD / Hour
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I remember myself repairing a VCR when I was 4. At 5, my journey in videogames started, and there was no game I would not finish back then. At 10, I had my first computer. Moving from DOS to Windows 95 was like a technological miracle in my mind. I was 18 when I started experimenting with AutoIt, a Basic-like scripting language, networks, and computer hardware/software, landing me my first job as a Technical Support Specialist. We can never have all the answers, but I'm always the first to admit my ignorance and to come up with a solution to a problem. Persistent, fast learner, organized professional, with experience in providing support and leading teams to victory, looking for a remote position in a company where I can grow, learn and provide the best of my abilities.
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Experience
EMEA Customer Solutions and Claims Specialist
Feb, 2019 - May, 2020
•
1 year, 3 months
PayPal, Ireland
Feb, 2019 - May, 2020
•
1 year, 3 months
Responding to customer inquiries, promptly, through various channels. Acknowledging and resolving customer complaints, minimizing repeated contacts. Maintaining advocacy and an empathetic and professional attitude towards customers at all times, making every customer interaction matter. Specialized in Claims, interacting with merchants and buyers and offering solutions to transaction-related issues.
Feb, 2019 - May, 2020
•
1 year, 3 months
Technical and Customer Escalation Specialist
Dec, 2017 - Feb, 2019
•
1 year, 2 months
Netflix / Teleperformance, Portugal
Dec, 2017 - Feb, 2019
•
1 year, 2 months
Providing my services to one of the leading media-services/streaming providers and production companies, responding to technical and billing inquiries, through phone and chat. Promoted to Escalation Specialist in April 2018. Creating training modules and identifying coaching opportunities for agents. Assisting in the investigation and speedy resolution of newly surfaced technical issues.
Dec, 2017 - Feb, 2019
•
1 year, 2 months
After-Sales Support Manager
Feb, 2016 - Oct, 2017
•
1 year, 8 months
M&T Electronics, Greece/Turkey
Feb, 2016 - Oct, 2017
•
1 year, 8 months
Managing the Customer Support and Technical Service department, for a series of technology products, under the brand name “Fluo”. Acting as the liaison between the Sales team, customers and our business partners and distributors, in Greece and Turkey. Building quality partnerships with Communication Providers and Service Centers in Turkey, to reinforce the sales and after-sales support for our products. Logistics and Spare Parts management and forecast prediction.
Feb, 2016 - Oct, 2017
•
1 year, 8 months
Education
Aristoteleion Panepistimion Thessalonikis
2002 - 2009
•
7 years
Bachelor's Degree in Agricultural Sciences
Greece
2002 - 2009
•
7 years
Certifications
US English
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