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EXPLORE
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$10 USD / Hour
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Egypt (6:49 AM)
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Joined on January 18, 2007
$10 USD / Hour
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IT veteran with over 15 years experience in Systems, Networks, Hardware and Software troubleshooting, Security, Project Management, Data Analysis/Science, Business Intelligence Reporting and Dashboards, and Technology Advisory. Proven ability to create and deliver solutions that meet objectives tied to business and technology performance and standards while working with a wide range of platforms. My skills includes: * advanced data analysis * data preparation and data aggregation * data visualization * knowledge of data analysis tools: Python, Power Bi, Excel
No reviews to see here!
Experience
Senior Systems Engineer
Jun, 2019 - Present
•
6 years, 5 months
CrossWorkers
Jun, 2019 - Present
•
6 years, 5 months
Monitoring and auditing for helpdesk team performance Reviewing Tickets (opening, classifying and closing) Receiving and handling Escalations and Investigations Monitoring and auditing for helpdesk team performance Providing Training sessions for new Troubleshooting issues Reviewing Team's tasks and giving feedback on it Enhancement and recommendation for system procedures Executing and following up Ongoing Projects
Jun, 2019 - Present
•
6 years, 5 months
Project Manager
Mar, 2018 - Jun, 2019
•
1 year, 2 months
Maker express
Mar, 2018 - Jun, 2019
•
1 year, 2 months
Training program creator Organization and Execution of Web development training Bootcamp Conduct Technical training for kids and adults world wide
Mar, 2018 - Jun, 2019
•
1 year, 2 months
Senior Field Service Engineer
Jul, 2016 - Mar, 2018
•
1 year, 8 months
PepsiCo
Jul, 2016 - Mar, 2018
•
1 year, 8 months
Provide high level technical support to external customers at their location Timely and professionally handle field service calls and issues arising from the field service visits Communicate with customer to ensure satisfaction and implement any necessary corrective actions Uploading useful tips and advanced Troubleshooting steps on knowledge base Providing Training sessions for new Troubleshooting issues
Jul, 2016 - Mar, 2018
•
1 year, 8 months
Education
Helwan University Cairo
2000 - 2005
•
5 years
BSc Engineering
Egypt
2000 - 2005
•
5 years
Qualifications
ITIL Foundation
2013
BCS
ITIL and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
2013
PMP
2011
PMI
Project Management Professional
2011
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