- Development and execution of VIP members acquisition and retention programs. - Proactive segmentation and profiling of VIP members. - Retention of VIP members by identifying and executing promotions and rewards programs. - Direct communication with VIP members via email, chat and phone. - Handling VIP members’ queries and complaints, including out of office hours when necessary. - Working closely with the CRM team to ensure proper segmentation of promotional offers and rewards.
Jan 2018 - Present
Testing the latest technologies whether it is a mobile app, website, games, smart appliances, network connections, etc.
Arabic Support & Telemarketing Representative
Virtual Digital Services Limited Gibraltar
May 2017 - Present
- Handling members related queries via all contact channels (phone, chat and emails), such as game inquiries, technical issues, support with deposits, withdrawals etc. - Outbound (Calls and Emails): Follow up cases and Telemarketing campaigns. - Documents/Accounts verification: Reduce identity fraud, money laundering, bonus abuse etc. - Documents translation. - Participate in generating improvement ideas. - Employees Evaluation QA.