Malek Z. Profile

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Android

Sports

Testing / QA

Usability Testing

Website Testing

5.0

(1 review)

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$20 USD / hour

gibraltar,

gibraltar

$20 USD / hour

It's currently 4:17 AM here

Joined December 12, 2018

0 Recommendations

Malek Z.

@malekzitouni

5.0

(1 review)

0.7

$20 USD / hour

gibraltar,

gibraltar

$20 USD / hour

100%

Jobs Completed

100%

On Budget

100%

On Time

N/A

Repeat Hire Rate

VIP Account Manager

Skilled account manager, with experience in the IT and entertainment industries, excellent at juggling multiple tasks and working under pressure.

See all Android Developers in Gibraltar

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Reviews

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Showing 1 - 1 out of 1 reviews

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5.0

$22.50 USD

Functional and usability testing

Enjoyed working with this freelancer. Everything is done to an excellent level. Would be happy to work with him again!

Vlada M.

@NativeForceTest

•

3 months ago

Experience

Virtual Digital Services Limited Gibraltar

Jan 2019 - Present

- Development and execution of VIP members acquisition and retention programs. - Proactive segmentation and profiling of VIP members. - Retention of VIP members by identifying and executing promotions and rewards programs. - Direct communication with VIP members via email, chat and phone. - Handling VIP members’ queries and complaints, including out of office hours when necessary. - Working closely with the CRM team to ensure proper segmentation of promotional offers and rewards.

Testbirds.com

Jan 2018 - Present

Testing the latest technologies whether it is a mobile app, website, games, smart appliances, network connections, etc.

Virtual Digital Services Limited Gibraltar

May 2017 - Present

- Handling members related queries via all contact channels (phone, chat and emails), such as game inquiries, technical issues, support with deposits, withdrawals etc. - Outbound (Calls and Emails): Follow up cases and Telemarketing campaigns. - Documents/Accounts verification: Reduce identity fraud, money laundering, bonus abuse etc. - Documents translation. - Participate in generating improvement ideas. - Employees Evaluation QA.