I have been a VA for the past 5 years in and out of any web platform. I am best in Admin tasks but I still do Adhoc once. I will guarantee you all deliverables are done, deadlines are met and tasks are done with confidence.
I was accountable for managing agent staffing to client delivered volumes. I was responsible for meeting client required service levels while also maintaining appropriate targets to meet financial requirements. My responsibilities include: understanding the contractual parameters of the client; tracking and trending call volume history; tracking associate absenteeism and other components of the overall work flow; provide, coordinate, analyze and consolidate all schedule adherence data in order to deliver pr
Bachelor of Science in Psychology
Mindanao State University, Philippines 2001 - 2006
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