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@mariojgranada
Flag of El Salvador San Salvador, El Salvador
Member since July 17, 2018
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mariojgranada

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Hello, my name is Mario Granada, I have bachelor degree in Business Administration. I do have a lot of professional experience performing different administrative tasks in a very demanding and huge company like Crowley Maritime Corp. and I’m 100% sure that I would be your best Virtual Assistant because I will make your working life easier. I am a goal oriented professional but I’m also very customer service oriented since I have been able to develop my skills providing excellent customer experience over phone and emails for companies like FedEx and Capital One. I love what I do and I’m sure you will be completely satisfied with my work since my life is driven by honesty, integrity, professionalism and Loyalty.
$8 USD/hr
2 reviews
2.4
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
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Portfolios

Recent Reviews

Experience

Lead Admin Coordinator

Jun 2016 - Jun 2018 (2 years)

Duties and Experience in this position: - Customized Trucking payroll & Intercompany billing process - transition and implementation in El Salvador - Carrier settlement Status – Phone and email channels - Puerto Rico special project – Crowley Emergency Response: Supporting FEMA operation with carrier settlements, POD validation and billing process. - Carrier Purchase Orders error reports - Lawson MA540, Lawson MA126 and Filenet Review & approve

Team Manager

May 2010 - Feb 2016 (5 years)

Duties and Experience in this position: - Responsible for 15 team members providing service over the phone to Capital One Customers - Keep team members updated with the most up-to-date product information and changes in the industry - Help team members with techniques to provide an exceptional customer experience - Make sure our survey evaluations provide results of 95% customer satisfaction or above - Discover areas of opportunity and develop objective action plans to improve performance

Custumer Service Representative

Jan 2008 - Feb 2010 (2 years)

Duties and Experience in this position: - Provide any type of assistance that a FedEx’s customer can have - Schedule pickups for customer packages - Track packages and provide delivery status - Contact dispatchers to expedite a delivery - File claims for delayed deliveries and damaged packages - Follow up on claims and provide a resolution

Production Assistant

Jan 2004 - Dec 2007 (3 years)

Duties and Experience in this position: - In charge of the whole process of converting paper into a the most proper bag for cement industry - Make the final product meets the minimum standard requirements and quality evaluations - Distribution to the clients

Education

Bachelor - Business Administration

2010 - 2013 (3 years)

Qualifications

Puerto Rico - Emergency response Top Award (2017)

Crowley Maritime Corp.

This was a special project in which one I was in charge of the containers distribution of water and food to the affected people after the Hurricane Maria in the Island.

Customized Trucking payroll Certificate (2017)

Crowley Maritime Corp.

I was able to obtain the certification after acquiring all the knowledge to understand and implement the payroll process for several trucking companies that work for Crowley. Some of the agencies are: PLR, SouthGold, Rodian, D&R and other.

Human relations for professional success (2015)

Prospectiva, Roi & Action

This course was intended to develop the fundamental skills that we need to have a healthy environment and kind relationships with our partners.

Conflict Management and Negotiation (2015)

Metas y Vision, S.A. DE C.V

The main goal of this course was to know the best techniques we can utilize to address a conflict situation at work and how to resolve it with a win-win perspective.

Neuro managerial communication (2014)

Eleva, Servicio empresariales

The main focus is to understand how our brain works in terms of communication and how we process information that comes to our mind in a form of perception.

Assertive communication (2014)

Prospectiva, Roi & Action

In this course I was able to understand the huge importance and impact that a effective communication can have in an organization and how to put it into practice.

Time Management (2013)

FEPADE

Without the proper and effective use of time I would not be able to be a successful virtual assistant to your organization. In this course I was able to learn some techniques that can help us achieve this important area.

Managerial Coaching (2012)

Metas y Vision, S.A. DE C.V

I was able to understand the impact that Coaching can have in business and how to develop effective coaching sessions with our Co-workers is fundamental for the well-being of the organization and most important the individual.

Leadership and executive advanced program (2011)

Sykes Learning and Develop Department

This certification was intended to explore, learn and develop the most innovated leadership skills that you need to have when you work in the contact center industry and how to keep your team members motivated and committed.

Certifications

  • US English Level 1
    75%

Verifications

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