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Assistant/Project Coordinator (English Speaking)
“Thank you so much! [28 September, 2018] Punctual and helpful.”Jared B. 1 year ago
Lead Admin CoordinatorJun 2016 - Jun 2018 (2 years)
Duties and Experience in this position: - Customized Trucking payroll & Intercompany billing process - transition and implementation in El Salvador - Carrier settlement Status – Phone and email channels - Puerto Rico special project – Crowley Emergency Response: Supporting FEMA operation with carrier settlements, POD validation and billing process. - Carrier Purchase Orders error reports - Lawson MA540, Lawson MA126 and Filenet Review & approve
Team ManagerMay 2010 - Feb 2016 (5 years)
Duties and Experience in this position: - Responsible for 15 team members providing service over the phone to Capital One Customers - Keep team members updated with the most up-to-date product information and changes in the industry - Help team members with techniques to provide an exceptional customer experience - Make sure our survey evaluations provide results of 95% customer satisfaction or above - Discover areas of opportunity and develop objective action plans to improve performance
Custumer Service RepresentativeJan 2008 - Feb 2010 (2 years)
Duties and Experience in this position: - Provide any type of assistance that a FedEx’s customer can have - Schedule pickups for customer packages - Track packages and provide delivery status - Contact dispatchers to expedite a delivery - File claims for delayed deliveries and damaged packages - Follow up on claims and provide a resolution
Production AssistantJan 2004 - Dec 2007 (3 years)
Duties and Experience in this position: - In charge of the whole process of converting paper into a the most proper bag for cement industry - Make the final product meets the minimum standard requirements and quality evaluations - Distribution to the clients
Bachelor - Business Administration2010 - 2013 (3 years)
Puerto Rico - Emergency response Top Award (2017)Crowley Maritime Corp.
This was a special project in which one I was in charge of the containers distribution of water and food to the affected people after the Hurricane Maria in the Island.
Customized Trucking payroll Certificate (2017)Crowley Maritime Corp.
I was able to obtain the certification after acquiring all the knowledge to understand and implement the payroll process for several trucking companies that work for Crowley. Some of the agencies are: PLR, SouthGold, Rodian, D&R and other.
Human relations for professional success (2015)Prospectiva, Roi & Action
This course was intended to develop the fundamental skills that we need to have a healthy environment and kind relationships with our partners.
Conflict Management and Negotiation (2015)Metas y Vision, S.A. DE C.V
The main goal of this course was to know the best techniques we can utilize to address a conflict situation at work and how to resolve it with a win-win perspective.
Neuro managerial communication (2014)Eleva, Servicio empresariales
The main focus is to understand how our brain works in terms of communication and how we process information that comes to our mind in a form of perception.
Assertive communication (2014)Prospectiva, Roi & Action
In this course I was able to understand the huge importance and impact that a effective communication can have in an organization and how to put it into practice.
Time Management (2013)FEPADE
Without the proper and effective use of time I would not be able to be a successful virtual assistant to your organization. In this course I was able to learn some techniques that can help us achieve this important area.
Managerial Coaching (2012)Metas y Vision, S.A. DE C.V
I was able to understand the impact that Coaching can have in business and how to develop effective coaching sessions with our Co-workers is fundamental for the well-being of the organization and most important the individual.
Leadership and executive advanced program (2011)Sykes Learning and Develop Department
This certification was intended to explore, learn and develop the most innovated leadership skills that you need to have when you work in the contact center industry and how to keep your team members motivated and committed.
US English Level 175%
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