Marsha D.

I have 3 years of experience in Customer Service assisting U.S. customers. I was trained at a large Call Center in Jamaica and served as Supervisor for 1 year. I can provide e-mail support and will do everything I can to delight your customers. Communication and hard work is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to build my skills in a positive way that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.