NCO, http://www.ncogroup.com/ is an industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant -- to reduce client operating expenses, increase cash flow, and improve their customers' experience. Key Accountabilities: * Attend to customer calls and provide outstanding service to customers throughout the duration of the call. * Listens, probes and analyses to determine underlying needs of customer concerns. * Act as a team player and coordinate work with fellow team members. * Track and report processes aimed at identifying specific service issues resulting in quick resolution of identified issues.
As a fully qualified call center agent with more than 5 years experience(Appointment Setter,Collection Agent,Customer Service,Outbound Sales Agent,Technical Support Rep), there's much I can offer to help our customer. I'm confident that my passion for giving world class customer satisfaction, together with my skills and experience will enable me to make a significant difference at work. Objectives: [login to view URL] Service Representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. [login to view URL] solve customer's problems in an effective/creative manner. 3. Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. 4. Be able to adapt work under pressure. 5. To give a world class customer satisfaction. 6. To deliver information at customer's knowledge level in an understandable manner. 7. To apply a logical problem solving approach to resolving customer problems and inquiries. [login to view URL] handle irate customer situations effectively and empathize with customer with a courteous voice tone.