Hi! appreciate you checked on my profile. Top Customer Service Retention Agent here for over 6years handled inbound calls, live chats, and email support resolving customer complaints and promoting conflict resolution. I am a reliable, determined, and resourceful customer service professional.
I can work independently and I'm a team player as well. I look forward to educating and transferring my own ways to others to help them grow as well in this field. I also set my own target metric for myself for self-enhancement. I challenge myself that I can still do better than what I'm already doing. Always looking forward to more opportunities for self-growth and not stopping from learning new things.
Proud achievements that I can share with you:
- Customer Satisfaction Rate of 96%
- Consistently hits monthly sales goals
- Top 2 agents in May 2018 scores 106.23%
- Top 1 agent in August 2018 scores 105.44%
- Top Alpha Support in March 2019 scores 105.50%
- Received an Awesome Award in August of 2019 given to the top 10 highest rate agents who passed all metrics for 6 consecutive months.
- Consistently have my own team on Top 10 in all teams in the line of business for 7 consecutive months.
- Constantly hits team monthly sales goals.
I can help you with:
- Answering inquiries through phone, live chat, and email follow-up support
- Billing issue resolution includes payment, disputes, and refunds
- Performing basic troubleshooting for company product
- Customer retention service
- Order taking
- Shipping, Tracking, and Returns
- Data Entry
Looking forward to chatting or having a call with you so I would know what I can do for you and for your business.
Responding to customer inquiries quickly and directly will help to get great customer satisfaction rates.
Detailed documentation of customer reason for chatting.
Multitasking, documentation, and resolving customers' concerns at the same time.
Team Leader OIC
Jul 2019 - Mar 2020 (8 months, 1 day)
Motivating team with their self goals.
Communicating company strategies, deadlines, new products, and services.
Keeping, monitoring, and evaluating team and agents stats making sure it all meets the required results at every end of the month.
Customer Service Representative
Mar 2015 - Mar 2020 (5 years)
Answering inquiries through phone from account activation, updating account information, billing issue resolution, basic troubleshooting, sales, and retention.
Accurately follow company policies in call handling and in maintaining customer information.
Building the trust from customers to the company to have a strong relationship.