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Creative DirectorMar 2018
I oversee and maintain the concept, development, and production of all creative intellectual properties and endeavors owned and operated by Maximum Effect Artistry, a small collective of artists from a variety of disciplines. I also manage social media development and advertising campaigns for the company and collective artists. I collaborate effectively with team members in order to produce efficient, progressive, and profitable results for the business.
Website Designer/ Customer Service ManagerJan 2015 - Mar 2018 (3 years)
I developed and maintained the company‘s website and designed all business collateral. I was further responsible for managing customer service issues regarding accounts including access, billing issues, etc.
Customer Care and Web SpecialistJul 2013 - Mar 2018 (4 years)
Delivered prompt, efficient, and courteous customer service to the Tier III level addressing customer concerns regarding billing, subscriptions, and account management whilst guiding clients on the proper management of web applications and related software.
Web DesignerJan 2007 - Jun 2013 (6 years)
I was tasked with the creation, look, layout, and features of the company’s website. I collaborated with management to ascertain needs and goals expected for the site to generate sales and prioritized needs and cost efficiency goals.
BFA Graphic Design2002 - 2006 (4 years)
Adobe Certified Expert (ACE) (2015)Adobe Systems
Awarded by demonstrating expertise in Adobe Systems software by passing product specific proficiency exams administered by Adobe. Exams and certifications were for the Adobe CC 2015 Suite of software including Photoshop, InDesign, Dreamweaver, Illustrator, InCopy, Muse, and Bridge.
Professional Certified Marketer (PCM) Digital Marketing (2017)American Marketing Association
Obtained by demonstrating knowledge about areas of digital marketing such as user interface development, SEO optimization, online sales, advertising, email marketing, social media marketing, and other skills required to brand and market a business successfully.