Manage Customer Service operations nationwide. Identify and analyze customer concerns.Discuss to the management the customer feedback summary. Recommend problem prevention plans and process enhancement to improve the overall company performance.Create processes, guidelines and forms related to Customer Service Operations. Develop Key Performance Indicators for Customer Service Coordinators. Attend and respond to online complaint and ensure its fast resolution.
Bachelore in Political Science major in Public Administration
Polytechnic University of the Philippines, Philippines 1999 - 2003