Handles newly hired employees, the trainees are then trained proper communication and some american culture. After the initial evaluation, they are transferred to another set of training to learn more about the product and services.
Sales Representative - Supervisor
Teleperformance - HOTELS.COM
Feb 2009 - Jul 2013 (4 years, 5 months)
Started as customer sevice - sales representative to floor support then eventually Subject Matter expert to Nesting Supervisor.
Task: Accepts inbound calls from customers who wants to make hotel reservations. Make sure to close the sale by creating urgency.