Ebere Mercy N. Profile

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$8 USD / hour

f3vc+rrp, owerri,

nigeria

$8 USD / hour

It's currently 5:32 PM here

Joined June 10, 2022

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Ebere Mercy N.

@mercy4love29

0.0

(0 reviews)

0.0

$8 USD / hour

f3vc+rrp, owerri,

nigeria

$8 USD / hour

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Am a Customer Service Support &Virtual Assistant.

I am an enthusiastic, reliable, and hardworking individual who has over 3 years of experience giving professional, efficient, and high-quality service to various call center companies. I am skilled in communicating with clients over the phone and email. I have experience with Live Chat Support and Zendesk, HubSpot, Virtual Assistant, and Telemarketing. and am eager to learn to use any new tools that get the job done well. I meet deadlines and don't make promises I can't keep it. I'm a team player but can steer the ship alone if need be. I look forward to working with you in providing excellent customer service and anything else you may need help with. Get me started on your project, send an invite, and I will respond in the shortest time possible. look forward to working with you!

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Experience

Royal Hairs International

Feb 2017 - Feb 2022 (5 years)

Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations. Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue. Reached out to customers after completed sales to evaluate satisfaction and determine Immeddle service requirements. Retained excellent client satisfaction ratings through outstanding service delivery.

Computer Warehouse Group

Aug 2015 - Apr 2016 (8 months, 1 day)

Handles all incoming calls and only escalates them to the second or third tier support when necessary. Provide first level contact and convey resolutions to customer issues. Follow up with customers, provide feedback and see problems through to resolution. Utilize excellent customer service skills and exceed customers’ expectations. Respond to email messages for customers seeking help. Ask questions to determine nature of problem.