EXPLORE

(0 reviews)

Yellowbelle B.

@mesmerizemhel

0.0

I am a CallCenter agent here in the PHILIPPINES

$50 USD / Hour

・

Philippines (7:59 PM)

・

Joined on July 22, 2013

・

1 Recommendation

$50 USD / Hour

・

I already wok as Callcenter agent for more than 3yrs and counting. I started working with Siemens IT Solutions [login to view URL] IT Helpdesk Email Support for almost three months and as RMT Non-Core Global Incident Coordinator for almost two years under NokiaSiemensNetwork(NSN). After a year was transfer to another account and worked as Incident and Control Monitoring (ICM) with BASF Asia Pacific (APAC) scope of support. Now, I'm working with Affiliate Computer Services as Customer Support Rep. handling HR account.

Verifications

See all Internet Marketing Specialists in Philippines

Portfolio

Wildflower St. Brgy. San Andres Anak Pawis II West Floodway
Cainta, Rizal 1900
Mobile No. (0632) 915-8752161/947-7326484
Email address: mesmerize_mhel@yahoo

Career Objective

To be able to contribute my knowledge and skills with the company I work with and also to have wider career growth opportunity.

Work Experience

Sykes Inc.

Customer Service Representative
Account: Expedia (Hotels.com)
Company Address: 47th flr. One San Miguel Bldg. (OSM)
Date : March 26, 2012 – April 19, 2012
Reason for Leaving: To apply for financial or Sales account

Job Description / Duties and Responsibilities:
 Received a call from customers’ who booked a Hotel reservation under Expedia website (website.com) or a customer who would like to have assistance in Hotel reservation, Cancellation, confirmation/follow-up so that’s basically coordinating with the hotel and/or customer.

Atos Information Technology Inc.

Incident and Control Monitoring (ICM)
Account : BASF – APA

Basilides , Melanie Adlao Resume (HTML format)

• Skilled in basic Network troubleshooting (Outages issues), understanding account specific process script, call conference with local IM/and or local site contact person and resolver team British Telecom (BT Dalian) team for network issues.
• Creating, analyzing, dispatching IT ServiceDesk (SD), Service Request (SR), ICM tickets using Operational Service Desk (OSD) ticketing tool.
• Skilled in major relevant computer applications like MS Word 2007, MS Excel 2003, MS Outlook, Lotus Notes 7 and 8.5 versions.
• Basic configuration of MS Outlook 2003 and 2007.
• Excellent English and Filipino communication skills.
• Reading historical novels, collecting and writing poems, and getting guitar lesson

Incident Mgt. skills

1. Sunday School Teaching
2. ICS Pasig Community Outreach
9. BGMC

Teaching skills

Basilides , Melanie Adlao Resume (HTML format)

Incident Mgt. skills

Teaching skills

Reviews

0 Reviews

No reviews to see here!

CSR-HR ACCOUNT

Jul, 2013 - Present

•

13 years

AFFILIATE COMPUTER SERVICES

Jul, 2013 - Present

•

13 years

I work as CSR under HR account in a BPO company in the Philipines, ACS of the Philippines.

Jul, 2013 - Present

•

13 years

Global Incident Management Team (RMT/Non-Core)

Jan, 2009 - Sep, 2012

•

3 years, 8 months

SIEMENS IT Solutions Inc.

Jan, 2009 - Sep, 2012

•

3 years, 8 months

Account: NokiaSiemensNetwork (NSN) Company Address: 23rd flr. Cyber One Bldg. CyberMall Easwood Libis Quezon City Date: Jan. 13, 2009 - Sept. 07, 2012 Reason for Leaving: For wider career growh opportunity in the BPO/Call Center industry Job Description / Duties and Responsibilities:  Scrubbed IT Helpdesk related tickets, update each IT Helpdesk related tickets through email we received from resolving group, if necessary we callback end user to confirm if the issue is resolve.  Validation of

Jan, 2009 - Sep, 2012

•

3 years, 8 months

Incident and Control Monitoring (ICM)

Sep, 2010 - Jan, 2012

•

1 year, 4 months

Atos Information Technology Inc.

Sep, 2010 - Jan, 2012

•

1 year, 4 months

Account : BASF – APAC ICM Team Company Address : 1880 Bldg. Eastwood City Libis, Quezon City Philippines Date : September 07, 2010 – January 17, 2012 Reason for Leaving: Wider career growth opportunity. Job Description / Duties and Responsibilities:  Responsible for responding to emails/Feedback Mailbox; ServiceDesk(SD)/Service Request (SR) issues).  Responsible for monitoring Incident and Control Monitoring (ICM) hotline no. and escalate to Duty Manager, Service Owner, and/or

Sep, 2010 - Jan, 2012

•

1 year, 4 months

Pamantasan ng Lungsod ng Pasig

2001 - 2008

•

7 years

BSED-ENGLISH

Philippines

2001 - 2008

•

7 years

CALLCENTER FINISHING COURSE

2008

TESDA

A One Hundred CallCenter Training by TESDA.under INFOTECH.

2008

Lundayan

Pamantasan ng Lungsod ng Pasig (school newspaper)

I was a news writer in our school's publication.