Falcon Tourism is a incoming tour operator based on the South-West Cost of Turkey, working alongside UK based companies offering holidays to customers based in the UK from Budget to Luxury. My tasks were as below:- Daily reservations for Hotels and transfers from our UK based company Holiday Mate. Provide support for the sales team from Holiday Mate, checking hotel availability, hotel prices transfer arrangements and customers special requirements for travel. Deal with customers in resort either

o Meeting and greeting customers at the airport and ensuring they have transport to their resort and accommodation. o Holding daily welcome meetings for all new arrivals in Goldtrails committed units - giving local information and selling excursions o Problem solving o Daily visits to units to ensure all guests are happy and provide support for them on their holiday o Health and safety checks preformed monthly on all hotels o Use pro-tour to pull of daily arrivals and departures to arrange transport