Mercy N.

With 2 years’ experience working full-time for the customer service industry specialized in dealing with the first point of contact for client's , I've gained a great deal of call-handling skills as well as multitasking skills, and I excel in problem-solving such as how to handle difficult customers, service level closing among others. I am adept at the following; -Willingness to go above and beyond to make a customer happy. -Problem-solving. -Excellent communication skills (both oral and written). -Strong execution skills and I care about high-quality service. - Answer and address incoming online chat support requests and emails from the customers. - Strive to resolve customer issues with first contact resolution. I am highly proficient in Ms Office( Word and Excel)and and am always willing to learn to use any new tools/software that will get the job done well. I am flexible to work at any time.