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@mnlboom
Flag of Philippines Valenzuela City, Philippines
Member since August, 2012
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mnlboom

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Just retired from the call center industry after almost nine years of extensive work as a customer service agent. The biggest portion is centered mostly in the field travel.
$7 USD/hr
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Experience

Travel Associate

Oct 2010 - Mar 2012 (1 year)

Provide customers with well-informed, appropriate advice about where and when to travel based on their needs. Give superb customer service, sales and support to customers in the North American Sales Region.

Customer Service Representative

Oct 2006 - Oct 2009 (3 years)

Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction. PRIMARY RESPONSIBILITIES 1. Answer phones and respond to customer requests. 2. Sell product and place customer orders in computer system. 3. Provide customers with product and service information. 4. Upsell products and services. 5. Transfer customer calls to appropriate staff. 6. Identify, research

Supervisor (Customer Service)

Mar 2005 - Mar 2006 (1 year)

oManaging, motivating and coaching staff in telephone skills and product knowledge; oMonitoring telephone calls and providing advice and feedback; oInvestigating and settling customer complaints; oProviding management information on departmental statistics; oGenerating leads and achieving targets; oManage agents in meeting matrices; oCoaching and counseling agents in discipline and meeting production goals; oAnalyze CMS data to adjust production procedures per day/week/month; oCalibrate production a

eRep/Senior Agent

Mar 2003 - Jan 2005 (1 year)

o assist callers in making online travel reservations omake over the phone reservations for flights, hotels, car rentals and vacation packages oassist callers with problems regarding tour packages omake special arrangements for travelers with regards to group reservations in hotels oexchange/reissue airline tickets ocoordinate travel among airlines, hotels and car rental firms

Education

BS Psychology

1990 - 1994 (4 years)

Certifications

Certification (1997)

UNIVERSITY OF THE PHILIPPINES - INSTITUTE OF LABOR LAWS

UP SOLAIR traces its origins from Labor Education Center (LEC) which was established in 1954 to promote social justice and labor empowerment through education, research and labor empowerment. It started as a project of the UP School of Business Administration through its Dean Jose Valmonte in 1953 in response to the new era of collective bargaining and economic unionism with the passage of the Industrial Peace Act (RA No. 875- Magna Carta of Labor) in 1953 (Sibal, 2008). A highly capable training and professional staff of labor lawyers, researchers and trainers conducted studies, training and capacity-building programs to assist labor organizations, particularly the trade unions and cooperatives.

Basics of Supervision I & II (1997)

MONDRAGON LEISURE AND RESORTS CORPORATION

Mechanics of Team Building (1997)

MONDRAGON LEISURE AND RESORTS CORPORATION

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