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Customer Service RepresentativeFeb 2014
Customer Service Representative AT&T Global Business Solutions JOB OVERVIEW: Responsible for providing tier 1 support to AT&T Global Business Solutions customers.
Technical SpecialistMay 2011 - Oct 2013 (2 years)
JOB OVERVIEW: Responsible for the administration and maintenance of the company’s IT infrastructure. JOB DETAILS: 1. Daily backup of the company’s Business Intelligence software databases. 2. Monitoring, administration and troubleshooting of the company’s internet resources. 3. Repair and maintenance of desktop workstations. 4. Maintenance and Administration of the company’s servers (database, web server and gateway). 5. Providing technical support to non technical staff through phone calls, email and IM. 6. Installation and maintenance of the company’s business intelligence software. 7. Providing pro active computer security through the use of antivirus and other anti malware solutions.