Salesforce Expert | 8x Certified | 10+ Years of Experience | 1900+ Upwork Hours Are you looking for a Salesforce consultant who understands your business needs and delivers practical, high-impact solutions? I help businesses of all sizes—from startups to Fortune 500 companies—leverage Salesforce to streamline operations, boost customer satisfaction, and increase ROI. With over 1500 hours of successful work on Upwork, I’ve delivered scalable, industry-tailored solutions across nonprofit, healthcare, technology, and more. --- What I can help you with --- * Automate and streamline your sales processes * Improve service workflows and customer satisfaction * Launch effective, conversion-focused marketing campaigns * Build branded portals and digital experiences * Integrate Salesforce with third-party platforms and internal systems --- Notable Projects --- * Nonprofit Partner Portal Reduced accounting errors by 30% through a self-service solution for budget approvals and expense tracking. * Healthcare Digital Community Increased customer satisfaction by 30% by building a caregiver support platform using Experience Cloud. * Salesforce–Cloud Server Integration Enabled real-time mobile publishing by integrating Salesforce with external systems using Auth0 and custom APIs. * Salesforce CPQ Implementation Streamlined complex quoting processes and reduced quote generation time by 25%. * Marketing Automation Campaign Achieved a 35% increase in lead conversion using Marketing Cloud with personalized journeys and segmentation. * Service Cloud Voice with Payment Integration Implemented Service Cloud Voice with Amazon Connect and secure payment workflows, enabling real-time voice support with integrated transactions—improving agent efficiency and customer trust. --- Salesforce Expertise --- • 8x Certified ([login to view URL]) • Salesforce Administration – Custom objects, flows, validation rules • Sales Cloud – Opportunity management, forecasting, pipeline automation • Service Cloud – Case automation, field service, Service Cloud Voice • Amazon Connect – Voice integration and intelligent call routing • Experience Cloud – Customer and partner communities, portals • Marketing Cloud – Email journeys, segmentation, lead nurturing • Salesforce CPQ – Product configuration, pricing, quoting, approvals • Lightning Development – LWC, Aura Components • Integration – REST/SOAP APIs, Auth0, middleware, third-party systems Let’s collaborate to make Salesforce a true growth driver for your business. I’m responsive, detail-oriented, and focused on delivering measurable results.