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$5 USD / hour
Flag of ROMANIA
bucuresti, romania
$5 USD / hour
It's currently 11:17 PM here
Joined August 22, 2013
1 Recommendation

Monica Alexandra C.

@MonicaACalin

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$5 USD / hour
Flag of ROMANIA
bucuresti, romania
$5 USD / hour
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Public Relations, Marketer, Microsoft Office (Word, Excel, Power Point), Data Entry

This is an opportunity for me to demonstrate my abilities by using my skills. I am ready to learn and to work hard so I can pass over my experience deficiency in some areas. I am ready to assume all the responsibilities that any job involves. I would like to highlight the following skills I own: - I have the ability to work independently and also being a part of a team; - I can work at high levels of pressure; - I am an organized person; - I can maintain friendly relationships with people; - I can adapt very quickly to any kind of situation; - I am open-minded and very persuasive.

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Experience

Senior Quality Assurance Specialist

CGS Romania
Oct 2011 - Present
Responsibilities: - Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business. - Daily Reports towards the customer about the quality of the services provided by our department. - Contact person between team and the project manager. - Motivation, leadership for the designated team and developing future leaders. - Determines and documents any areas that may need improvement. - Integration of new team members

Quality Assurance Specialist

CGS Romania
Sep 2008 - Sep 2011 (3 years)
Responsibilities: - In charge with identifying the main areas of opportunity at a CCC level, as well at a Team/Site level, by monitoring the calls/emails. - Provides feedback to every CCC identified as Outlier. - Takes follow-up actions based on the areas of opportunity identified through monitoring, calibrations, feedbacks, etc. - Reviews business statistics. - Determines and documents any areas that may need improvement. - Reviews the current policies and improvises plans to

Team Leader

CGS Romania
Sep 2007 - Aug 2008 (11 months, 1 day)
Responsibilities: - Daily Reports towards the customer about the quality of the services provided by our department. - Contact person between team and the operational manager. - Active support for customer advisers, in order to achieve quality parameters. - Problem solving and Headquarters escalating every possible issue for real time solving. - Integration of new team members. - Creating the appropriate environment in order for the team to reach assigned deadlines and meet the

Education

Fashion Design

Universitatea 'Lucian Blaga' din Sibiu, Romania 2010 - 2013
(3 years)

Finance-Banking

Romania 2010 - 2013
(3 years)

Qualifications

Recruitment Training “Targeted Selection”

2008

Time Management' & 'Communication Skills

TMI
2009

People Management

Trend Consult
2012

Publications

Fashion Design Page

Facebook
www.facebook.com/CustomMd

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numeracy_1.png Basic Numeracy 1 92%
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