Profile image of mosesokello
Flag of Kenya Nairobi, Kenya
Member since April, 2009
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We are a team of dynamic IT Professionals with over 7 years of experience in implementing, configuring and maintaining extensive networks using server and client end technologies for windows platform. We possess multitasking credentials with excellent planning, execution, monitoring and resource-balancing skills, as well as ability to handle multiple tasks in high-pressure environments and under tight deadlines. We look after day to day support operations, incident management and web hosting services. We oversee the deployment of projects from designing, planning to implementation within work scope and time frame.
$20 USD/hr
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Service Delivery Manager

May 2008

o Define Project Scope, Goals and Deliverables that support business goals in collaboration with Senior Management and Stakeholders o Help build business and IT Rapport, motivation and commitment to project goals by articulating project vision, providing encouragement and celebrating success. o Improve the operational systems and processes in support of the company's mission - specifically designing better tools for management reporting, information flow and organizational planning. o Plan and sche

Systems Administrator

Oct 2006 - Mar 2008 (1 year)

o Troubleshooting & Resolving hardware/software issues on HP/DELL & IBM Servers flagged up on Microsoft Operations Manager MOM & HP Insight Manager. o Network troubleshooting which involved fluking patches and fibre optic connectivity on the LAN/WAN Network. o Active Directory administration on Servers (application of Group/User Permissions) o Backup administration and handling data restore requests including Exchange Mailboxes. o Ensuring change management practices are implemented and in l

Systems Support

Mar 2004 - Sep 2006 (2 years)

o Daily monitoring of production servers with MOM and HP Insight Manager, analyzing alerts, prioritizing and taking appropriate action to resolve issues. o Building, installing and configuring of broadcast critical servers used for radio within the agreed SLA. o Management of incoming incident calls to ensure all incidents are assigned and processed in accordance with documented standards and within the agreed SLA. o Maintained full configuration reports on any work done on the local infrastructure in ac

Desktop Admin & User Support

Nov 2002 - Mar 2004 (1 year)

o Installs and configures computer hardware, operating systems and application software. o Manages user accounts and email accounts. o Performs third-level desktop troubleshooting in conjunction with the Help Desk. o Training users on how to effectively use corporate applications and ensuring site adherence to problem and change management processes are followed. o Co-ordinating major environment events like Power downs/ ups; Disaster Recovery tests along with conducting any system disruptive activities


BSc in Computer Science

1997 - 2000 (3 years)

BSc. in Business Information Systems Management

2001 - 2005 (4 years)