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@msilvares
Member since April, 2004
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msilvares

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ß 3 years experience in IT technical support ß 5 years experience in customer service in both retail and office environments ß 7 years of working in Windows and Macintosh environments ß 2 1/2 years experience of extensive work in graphic design and multimedia using Adobe Photoshop, InDesign, Macromedia Flash, and Macromedia Director EDUCATION BA in Communication, The University of Tampa 1999-2003 Maintained 3.3 GPA while working 30 hours/week EMPLOYMENT Web Designer/ Graphic Artist, March 2004- Present Salon Equipment International Design and production of web sites for salon clients. Extensive use of Dreamweaver, Photoshop, and Flash. Also responsible for print based graphic production using Indesign and CD-ROM production using Director. Graphic Artist/ Customer Service, November 2003- February 2004 Legendary Marketing Duties included photo retouching and color adjustments in Photoshop, scanning images, creating logos and banner graphics, and producing interactive CD-ROMS using Macromedia Director. Assisted in sending out e-mail campaigns. Additional responsibilities were answering service requests for technical support through e-mail and phone calls. IT Technician Assistant, September 2000- May 2003 The University of Tampa Assist faculty and staff on the operation of computer hardware and software. Other duties include setting up, troubleshooting, and maintaining computer equipment, and handling phone calls. This position utilizes extensive knowledge of Windows and Macintosh based systems, and administration of these systems. Teacher/Studio Assistant, January 2002- August 2003 The University of Tampa Conduct tasks and research for faculty member of communication department. Tasks include grading mid-term projects, as well as substitute teaching for interactive media design and computer graphic courses ranging from 15-20 students. Assist in the operation and technical support for the department’s Macintosh graphics lab. Internet Technician/Receptionist, March 1999- August 2000 Hitter Communications Heavy duty phone use for customer service and support. Assisted customers with setup and operation of dialup service to the internet. Completed transactions, transferred calls, contacted networking personnel, and entered call information into company database. Coordinated with various departments to improve support services. Computer Graphics Intern, January 2002- May 2002 Tampa Digital Studios Participated in designing commercial artwork for CD-ROMs and product packaging. Learned about promotion and the creative process for advertising. AWARDS/ EXTRACURRICULAR ACTIVITIES ß The University of Tampa Protovin Prize: First Place in Interactive Media Design 2002 and First Place in Web Design 2003 ß The University of Tampa Department of Communication Award for Excellence in New Media ß Published in The National Dean’s List for 2002 ß Enrolled in the University of Tampa Honors Program ß Multimedia Designer for The Quilt Literary Publication at the University of Tampa
$45 USD/hr
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