Melquiades Iv U.

I've supported Two (2) major different clients from Telecommunications to Television Entertainment. I'm skilled in handling technical support, sales and customer retention. I've been trained with extensive leadership skills. I'm experienced in taking escalated calls and handling aggravated customers. I have worked with CISCO system applications, submitting issues through a ticketing system, I have been promoted as a trainer. Performing administrative duties, as well as quality assurance and monitoring calls. Communicating through phone, e-mail and chat. I'm am well versed using Avaya, Zendesk ,Microsoft Office applications(Excel, Word, Powerpoint, Outlook) as well as Google Applications (Docs, Sheets). I have all the qualities to perform and deliver the job either individually or as a team player.