Profile image of muhammadsumair

Your Outsourcer

and invite this freelancer
Flag of Pakistan karachi, Pakistan
It's currently I'm Online! I'm Offline
Member since January, 2010

Our goal is to find Long Terms Contracts with companies that is constantly growing. We are ready to work and share our skills and talent to whom we are working with. We have been in Customer Service Company for a two years providing excellent services and giving sales customer satisfaction. We are ready to work with progressive, productive people and aiming to grow with them. Aside from being professional in Call Center industry, We also have Experts in in Business Administration Field> and want to utilize what they have learned and apply it in career. Our Customer Service experience is with a FMGC (fast moving consumer goods) & Order receiving calls from Customers assisting them with complains, placing orders, and providing information related to products. We have Experts in Following Fields - Personal Assistant - Virtual Assistant - Administration Assistant - Customer Support Worker - Data Entry - Article writing - Data Researcher - Survey - Statistical inference - SEO - Marketing - Business Plans - Management - Organizational Behavior You can contact us any time for help and we will be always there for you, Regards Muhammad Sumair, Operation Manager Your Outsourcer

4.9 / 5
4.7 / 10

@muhammadsumair

  • 69%Jobs Completed
  • 100%On Budget
  • 87%On Time
  • 16%Repeat Hire Rate

Recent Exams

  • Freelancer Orientation Top 7%
    75%

Top Skills

  • Data Entry
  • Excel
  • Bulk Marketing
  • Articles
  • Web Search
  • Virtual Assistant
  • Data Processing
  • Video Upload
  • Article Submission
  • Leads
  • Academic Writing
  • Article Rewriting
  • Email Marketing
  • Customer Support
  • Transcription
  • Desktop Support
  • BPO
  • Anything Goes
  • Classifieds Posting
  • Urdu
+ show more

Recent Reviews

  • image of MuslimAcademy Writer- Islam, Muslim Culture, Politics, Arabic $30.00 USD

    “Brilliant writer, as always. Highly recommended.”

    MuslimAcademy Flag of United States 2 years ago.
    • Blog
    • Ghostwriting
    • Articles
    • Article Submission
  • image of meta4project I Need a Bulk Mailing List (Min. 30.000 Addresses) $30.00 USD

    “Excellent guy, VERY professional, VERY quick delivery, VERY high quality work.”

    meta4project Flag of Italy 2 years ago.
  • image of Onjoroge1 I need 500,000 to 1 million WOMEN ONLY email list from the U.S $50.00 USD

    “Loved the work you did, thank you.”

    Onjoroge1 Flag of United States 2 years ago.
    • Data Processing
    • Excel
    • Web Scraping
    • Web Search
    • Data Mining
  • image of salmang1 Excel Expert $23.00 USD

    “Awesome guy,, Did this task in one hour, trust him he will not waste your time, I will use his services again... Thank you Muhammad [19 September, 2012] Awesome guy,, Did this task in one hour, trust him he will not waste your time, I will use his services again... Thank you Muhammad”

    salmang1 Flag of Pakistan 2 years ago.
    • PHP
    • .NET
    • Linux
    • Excel
    • Interspire
    • Hire me
  • image of andrefossa Web Scrapping 35K entries: Find online data and copy to Excel [Sealed]

    “Muhammad is very dedicated to the quality of the job and nice to work with. He did delay a bit to deliver the job, but when I pushed he went the extra mile. Would work with him again!”

    andrefossa Flag of Brazil 2 years ago.
    • Data Processing
    • Data Entry
    • Excel
    • Web Scraping
    • Web Search
  • image of auspexsteel Design an email-blast to new contacts to get them interested. $30.00 AUD

    “Project well done and exceeded required timelines!”

    auspexsteel Flag of Australia 2 years ago.
    • Internet Marketing
    • Marketing
    • Bulk Marketing
    • Advertising

Experience

Contact Center Team Leader

May 2012 - Aug 2012 (3 months)

Working as a Team leader in McDonald's Pakistan Contact Center. Job Tasks and Responsibilities: - Daily Sales Reports of different Outlets. - Shift Call Drop Ratio and Operation Reports. - Feedback To manager. - Manage the Team Member for their Productivity. - Pre Shift and Por Shift Management. - Conducting Weekly Quality Session for Below Bench Mark Employees. - Checking The Quality of Calls.

Customer Support Agent

Sep 2010 - May 2012 (1 year)

Worked as a Customer Service Representative in McDonald's Pakistan. Job Responsibilities: - placing the order of customer on phone. - launching complain ticket. - providing feedback to customer. - providing feedback to delivery head. - providing feedback to shift supervisor. - response to customer. - weekly survey participant. - Updating Quality Shortage and Operation Shortage form Outlets.

Education

Bachelors of Business Administration - Appear in 7th Semester (MARKETING)

2009 - 2012 (3 years)

Certifications

Top Performace quality criteria (2011)

Achieved an award on top performer on quality criteria in March 2011

eMAIL Marketing Expert (2012)

Achieve a Reward on Different Email marketing Ideas, From Madni Enterprise.

Publications

Research Report

Write an research report on International Fast food chain in Pakistan

Effect of Political and Economical Instability for the choice of Managers on Short Term and Long Term Investment Option.

If you want to read my Research Report Please contact me, I will provide you a Soft copy at free of Cost,... Thanks

Badges

  • Pro-Profile

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  • Simply the Best

    Complete 5 or more projects, with a 95% completion rate.
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    Reach a balance of 5,000 credits.
  • Smooth Operator

    Complete 10 projects on time.
  • The Economist

    Complete 10 projects on budget.
  • Feedback Guru

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  • Quick Pick

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  • The Enforcer

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  • Smart Money

    Create 10 Milestones.
  • The Perfectionist

    Edited a bid.
  • The Seeker

    Bid on 20 projects.
  • The Adventurer

    Complete your first project.
  • The Giver

    Award your project to a Freelancer.
  • The Prospector

    Post your first project.
  • All Star

    Receive a 5-star rating for a project.
  • By the Hour

    Pay an hourly invoice.
  • Fast Responder

    Bid within 2 minutes of a project being listed.
  • The Biller

    Create an hourly invoice.
  • The Collector

    Reach a balance of 5,000 credits.
  • Simply the Best

    Complete 5 or more projects, with a 95% completion rate.
  • Smooth Operator

    Complete 10 projects on time.
  • The Economist

    Complete 10 projects on budget.
  • Grand Tourer

    Visit all recommended features that Freelancer.com offers
  • Smart Money

    Create 10 Milestones.
  • All Star

    Receive a 5-star rating for a project.
  • Pro-Profile

    Complete your Profile 100%.
  • Feedback Guru

    Receive 10 reviews
  • The Critic

    Post 10 Reviews.
  • Quick Pick

    Award your project within 24 hours of posting
  • Insta-Hire

    Use Hire Me to employ a Freelancer.
  • The Enforcer

    Reporting a project or contest that violates our terms of service.
  • The Perfectionist

    Edited a bid.
  • The Seeker

    Bid on 20 projects.
  • The Adventurer

    Complete your first project.
  • The Giver

    Award your project to a Freelancer.
  • The Prospector

    Post your first project.
  • By the Hour

    Pay an hourly invoice.
  • Fast Responder

    Bid within 2 minutes of a project being listed.
  • The Biller

    Create an hourly invoice.