Profile image of muhammadsumair
@muhammadsumair
Flag of Pakistan karachi, Pakistan
Member since January, 2010
0 Recommendations

Your Outsourcer 

Our goal is to find Long Terms Contracts with companies that is constantly growing. We are ready to work and share our skills and talent to whom we are working with. We have been in Customer Service Company for a two years providing excellent services and giving sales customer satisfaction. We are ready to work with progressive, productive people and aiming to grow with them. Aside from being professional in Call Center industry, We also have Experts in in Business Administration Field> and want to utilize what they have learned and apply it in career. Our Customer Service experience is with a FMGC (fast moving consumer goods) & Order receiving calls from Customers assisting them with complains, placing orders, and providing information related to products. We have Experts in Following Fields - Personal Assistant - Virtual Assistant - Administration Assistant - Customer Support Worker - Data Entry - Article writing - Data Researcher - Survey - Statistical inference - SEO - Marketing - Business Plans - Management - Organizational Behavior You can contact us any time for help and we will be always there for you, Regards Muhammad Sumair, Operation Manager Your Outsourcer
$5 USD/hr
30 Reviews
4.7
  • 65%Jobs Completed
  • 100%On Budget
  • 87%On Time
  • 16%Repeat Hire Rate

Recent Reviews

Experience

Contact Center Team Leader

May 2012 - Aug 2012 (3 months)

Working as a Team leader in McDonald's Pakistan Contact Center. Job Tasks and Responsibilities: - Daily Sales Reports of different Outlets. - Shift Call Drop Ratio and Operation Reports. - Feedback To manager. - Manage the Team Member for their Productivity. - Pre Shift and Por Shift Management. - Conducting Weekly Quality Session for Below Bench Mark Employees. - Checking The Quality of Calls.

Customer Support Agent

Sep 2010 - May 2012 (1 year)

Worked as a Customer Service Representative in McDonald's Pakistan. Job Responsibilities: - placing the order of customer on phone. - launching complain ticket. - providing feedback to customer. - providing feedback to delivery head. - providing feedback to shift supervisor. - response to customer. - weekly survey participant. - Updating Quality Shortage and Operation Shortage form Outlets.

Education

Bachelors of Business Administration - Appear in 7th Semester (MARKETING)

2009 - 2012 (3 years)

Certifications

Top Performace quality criteria (2011)

McDonald's Pakistan

Achieved an award on top performer on quality criteria in March 2011

eMAIL Marketing Expert (2012)

Madni Enterprise

Achieve a Reward on Different Email marketing Ideas, From Madni Enterprise.

Publications

Research Report

Write an research report on International Fast food chain in Pakistan

Effect of Political and Economical Instability for the choice of Managers on Short Term and Long Term Investment Option.

If you want to read my Research Report Please contact me, I will provide you a Soft copy at free of Cost,... Thanks