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Customer Service Customer Support Order Processing Shopify Telephone Handling
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Muhammad U.

@muhammadumar109

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Dropshipping Customer Support | Live Chat

$3 USD / Hour

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Flag of

Pakistan (10:49 PM)

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Joined on November 6, 2017

$3 USD / Hour

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Welcome here on my Profile! ****ALL IN ONE for SHOPIFY OWNERS**** *****NO TRAINING REQUIRED****** Zendesk | Zoho | Gmail | Social Media Customer Service and Email Support Shopify | AliExpress | Oberlo - Order Fulfillment and Management My Skills included: __Customer Support: I have wide experience in Customer satisfaction on: -ZenDesk, Zoho Ticket System -Email Responses -Creating and Processing orders -Orders fulfillment and Refunding cases -Tracking orders and Closing deals -Social Media Approach -Live Chat -Orders tracking in Aliexpress and Managing Orders in Oberlo 24/7 communication through Instant video calling apps like IMO and Hangout. Let's Start Working together!

Verifications

Freelancer Customer Support Specialists Pakistan
See all Customer Support Specialists in Pakistan

Portfolio

Portfolio

6280725
Working with EMG the professional brand of General products, I have worked on professional tools like Zendesk. Continous work and getting the ability to sort out 1000+ email ticket per day made me pro in my skills

Zendesk Support (Tickets and Live Chat) for EMG

6280713
BeautyPen is global selling brand that sells skincare 'Beautypen' around the globe. I joined the business in 2009 and initiated my career with, They were generating revenue of 0.5M per month using single store product. Once I joined them and worked with them in their customer support department I solved: Tracking issues Minimise refunds Won Chargeback Follow up customers and won 'Employee of the year in 2010' while boosting the customer return rate by 57% and raised company revenue by 21% in one year.

Email and Live Chat Support for BeautyPen

BeautyPen is global selling brand that sells skincare 'Beautypen' around the globe. I joined the business in 2009 and initiated my career with, They were generating revenue of 0.5M per month using single store product. Once I joined them and worked with them in their customer support department I solved: Tracking issues Minimise refunds Won Chargeback Follow up customers and won 'Employee of the year in 2010' while boosting the customer return rate by 57% and raised company revenue by 21% in one year.

Email and Live Chat Support for BeautyPen

6280725
Working with EMG the professional brand of General products, I have worked on professional tools like Zendesk. Continous work and getting the ability to sort out 1000+ email ticket per day made me pro in my skills

Zendesk Support (Tickets and Live Chat) for EMG

6280713
BeautyPen is global selling brand that sells skincare 'Beautypen' around the globe. I joined the business in 2009 and initiated my career with, They were generating revenue of 0.5M per month using single store product. Once I joined them and worked with them in their customer support department I solved: Tracking issues Minimise refunds Won Chargeback Follow up customers and won 'Employee of the year in 2010' while boosting the customer return rate by 57% and raised company revenue by 21% in one year.

Email and Live Chat Support for BeautyPen

BeautyPen is global selling brand that sells skincare 'Beautypen' around the globe. I joined the business in 2009 and initiated my career with, They were generating revenue of 0.5M per month using single store product. Once I joined them and worked with them in their customer support department I solved: Tracking issues Minimise refunds Won Chargeback Follow up customers and won 'Employee of the year in 2010' while boosting the customer return rate by 57% and raised company revenue by 21% in one year.

Email and Live Chat Support for BeautyPen

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Experience

Email and Live Chat Support for EMG

Sep, 2015 - Jul, 2019

•

3 years, 10 months

EMG

Sep, 2015 - Jul, 2019

•

3 years, 10 months

With working with Global Brand EMG, I am was in charge of Customer support Department and solved 1500+ Emails tickets on a daily basis. Under my supervision, my team boosted 49% customer growth and 57% customer return rate was increased. Once I planned to start my freelance career, I have to left this job last year.

Sep, 2015 - Jul, 2019

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3 years, 10 months

Zendesk Support for BeautyPen

Mar, 2008 - Jun, 2011

•

3 years, 2 months

BeautyPen

Mar, 2008 - Jun, 2011

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3 years, 2 months

Working with Beautypen the highest-selling brand, I got experienced in using all tools: Shopify/Woocom Zendesk and Freshdesk Aliexpress Order tracking system and E-com market situations.

Mar, 2008 - Jun, 2011

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3 years, 2 months

Education

Government College University, Faisalabad

2010 - 2012

•

2 years

Master in Computer Sciences

Flag of

Pakistan

2010 - 2012

•

2 years

Qualifications

MS Office and Office Management

2013

Leads School of Management, FSD

I am certified with: MS office Email Ethics Email Drafting Internet research

2013

Freelancer logo US (International) / English
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