Atif M.

• A dynamic professional with over 18 years of comprehensive experience in the Telecom industry, including more than 10 years of rich overseas exposure across OSS/BSS business and technology functions, customer service, and performance management. • Extensive expertise across diversified business environments including Telecommunications and Manufacturing. • Proven track record of over a decade in Telecom domains encompassing Customer Service (Technical & Sales), Compensation & Policy Management, Performance Management, Training, and KPI development. • Skilled in the formulation and implementation of Telecom policies and procedures, process design, continuous improvement initiatives, and organizational structuring. • Hands-on experience with cutting-edge technologies such as GPON, FTTH, RAN, and Wireless BSS. • Strong understanding of OSS/BSS systems in hybrid, multi-vendor, and multi-cloud environments, with a focus on evolving them into simpler, more agile, and efficient solutions. • Adept at driving operational excellence and aligning business and technology strategies to deliver superior customer experiences.