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Muhoho

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Flag of Kenya Nairobi, Kenya
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Member since September, 2012

I am an expert technical editor and writer, with substantial experience producing quality, customer-facing documentation in high-pressure deadline situations. Extensive documentation includes instructional and customer support content, user interface (UI) text, Help topics, software user guides, developer documentation, promotional copy-writing, information architecture strategy, embedded user assistance, administrator guides, and API and SDK references. Specialties: * Understand how content is tailored for audience, purpose, and medium. * Ability to work with a variety of content management tools and workflows. * Excellent interpersonal skills for working in a collaborative environment. Service Description For more than 2 years, I have continuously produced quality documentation in situations where a quick turnaround was needed. I have an extensive background in editing, everything from copy editing to substantive editing. In addition: * I have used a broad variety of authoring tools, including Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint. * I have a solid understanding of publishing requirements and customer expectations for documentation, and deep experience collaborating with other teams on issues such as documentation standards, information management, and structure. * I am skilled at integrating and satisfying multiple priorities, and thrive in a fast-paced environment. My feedback from managers and peers has always been positive -- they were happy to work with an individual who has a professional attitude and delivers quality material, on time, in the face of challenging situations.

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