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Customer Support Data Entry Data Processing Excel Internet Marketing
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$3 USD / hour
Flag of BANGLADESH
$3 USD / hour
It's currently 2:12 AM here
Joined January 25, 2012
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Munna H.

@munnahannan11

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$3 USD / hour
Flag of BANGLADESH
$3 USD / hour
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Expert in Data/ Business Analysis.

1. Working at Digicon Technologies Ltd. from 19th February,2015 as Team Leader MIS . 2. Worked at Digicon Technologies Ltd. from 25th May,2014 to 18th February,2015 as Team Leader,Call center process. 3. Worked at Digicon Technologies Ltd. from 1st October,2011 to 24th May,2014 as CRO. 4.Worked at Airtel Bangladesh Ltd. from 14th June,2009 to 30th September,2011 as Customer Service Executive. 5.Worked at Citycell from 21st January,2008 to 4th May,2009 as Telesales Agent. 6.Worked at Bnglalink Point, Sunamganj from 1st February,2007 to 31st August,2007 as Point-incharge.
Freelancer Internet Marketing Specialists Bangladesh

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Experience

MIS Team Leader

Digicon Technologies Ltd
Feb 2015 - Present
Duties/Responsibilities: # Manage all data of different business Processes and prepare financial invoice # Prepare daily and monthly productivity reports # Prepare agents roster for duty with respect to incoming calls landing pattern analysis # Analysis of agent`s performance data and prepare Agent Performance Report # Analysis of data by various metrics to generate different dashboards # Design and develop various types of reports as per management's requirement

Team Leader Customer Service

Digicon
Sep 2011 - Jan 2015 (3 years, 4 months)
1. Working at Digicon Technologies Ltd. from 1st October,2011 as Customer Relationship officer. at Airtel Bangladesh Ltd. from 14th June,2009 to 30th September,2011 as Customer Service Executive. at Pacific Bangladesh Telecom Limited (Citycell) from 21st January,2008 to 4th May,2009 as Telesales Agent. at Bnglalink Point, Sunamganj from 1st February,2007 to 31st August,2007 as Customer Care Representative.

Customer Service

Airtel Bangladesh
Jun 2009 - Sep 2011 (2 years, 3 months)
Airtel Bangladesh Ltd. Company Location : Dhaka Work Station: Dhaka Department: Customer Care Duties/Responsibilities: 1.To provide highest quality of service to the customers over the phone; 2.To keep updated with the latest information about the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently; 3.Perform other duties as assigned.

Education

BSS (Hons.)

Shahjalal University of Science and Technology, Bangladesh 2001 - 2007
(6 years)

Qualifications

Customer Service

Airel Bangladesh
2009
3 days professional training.

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Top Skills

Internet Marketing Data Processing Data Entry Excel Customer Support

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