I am a Customer Experience and Marketing Research Professional with more than 7 years of experience mostly majored in Automotive, Finance, Telecommunication and other non-FMCG categories aiming to ;
• Customer journey mapping and following up the results,
• Measuring and reporting of the customer experience and satisfaction performance regarding channels and services; managing the projects to improve this system,
• Identifying the factors influencing customer experience and finding the best solutions via root cause analyses,
• Provide customer feedback and work on accordingly to maximize customer satisfaction
• Generate, refine, and evaluate marketing actions;
• Experience with quantitative analysis and analytics tools (e.g. SQL, SPSS, Python, Business Intelligence Tools, Tableau)
Deeply focused in Data Mining, Machine Learning, Digital Marketing, Data Visualization tools, and Social Media with Professional Assistance and still improving abilities...