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@mvmagic
Flag of India Cochin, India
Member since May, 2012
0 Recommendations

mvmagic

Online Offline
$20 USD/hr
0 reviews
0.0
  • N/AJobs Completed
  • N/AOn Budget
  • N/AOn Time
  • N/ARepeat Hire Rate

Portfolio

Recent Reviews

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Experience

Partner Support Representative

Mar 2017 - Aug 2017 (5 months)

• Provide industry leading customer service and technical support to MYOB Partners • Develop professional relationships with Partners • Work closely with Account Managers • Focus on first call resolution • Handle escalations and callbacks • Write internal documentations in Confluence

Client Support Representative

Oct 2014 - Mar 2017 (2 years)

• Tier 2 Technical Support for MYOB products • Classified as Silver Agent • Provide phone/email support to troubleshoot issues • Maintain high degree of customer service • Maximize contact centre revenue • Coordination among different teams and team members • Trained in a wide range of products and services

Graphic/Mobile UI Designer

Aug 2011 - Dec 2012 (1 year)

• Create posters, online greeting cards, website layouts and mobile application UI. • Portfolios –

Software Engineer

Nov 2009 - Dec 2010 (1 year)

• Develop web and mobile applications in C# • Conduct video conferences with clients via skype • Prioritize tasks and work on several projects at once • Team player and took leadership when appropriate • Active participant in team meetings • Conduct seminars on windows development

Education

Masters in Engineering Project Management

2013 - 2013 (1 month)

Bachelors in Computer Science and Technology

2005 - 2009 (4 years)

Verifications

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