My natural demeanor is cool, calm and collected. I handle hostile situations with ease and composure, ensuring that the other party feels that their concerns have been understood. I thrive on direct feedback and love suggestions on how I can improve professionally.
In regards to my experience, I have close to three years in customer service/sales in a variety of environments which also included managing a sales team within a direct marketing company. I've used various communication applications including Slack and Zoom. I also have a basic level of coding as I've taken an introductory course in programming.