Profile image of naaz3303
@naaz3303
Flag of India Mumbai, India
Member since January 25, 2012
5 Recommendations

naaz3303

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Currently Managing a company dealing in  Web Designing and Development  E-Commerce Solution  Mobile App Design and Development  Digital Marketing SEO Services  Testing and Operational Support  Hosting & Maintenance  Data Management & Monthly Support I worked for 10 years in Banking sector for client like Citibank,Chase, Capitalone & Gulf Banks. My core responsibilities were Taking care of the oversea centers-SRILANKA /PHILLIPINES/PAKISTAN /MIDDLE EAST/US/UK/CANADA was responsible to start up a center SRILANKA & KERALA now handling collection target and managing recovery collections for 24 gulf banks portfolio. • Capacity of managing a group of over 50 managers and collectors. •undertakes administrative projects and coordinates activities in support of organisational objectivesresponds to inquiries concerning services provided and related information access policies and procedures • prepares and reviews submissions and reports concerning the organisation's activities• collects and analyses data associated with projects undertaken, and reports on project outcomes
$14 USD/hr
26 reviews
4.9
  • 100%Jobs Completed
  • 99%On Budget
  • 100%On Time
  • 23%Repeat Hire Rate

Portfolio Items

Recent Reviews

  • image of Holycity freelancers Transcription -- 3 $15.00 USD

    “Excellent freelancer. She is professional, accurate, kind, fast and awesome to work with. I will obviously hire her again.”

  • image of Ricardo Zia D. Project for Gulnaz B. $14.00 USD

    “Repeat freelancer. Great experience.”

  • image of Winford F. Project for Gulnaz B. $120.00 USD

    “Great work. I really enjoy working with her”

  • image of Worldfast Translator24 Need a English transcriber (Long term) -- 2 $25.00 AUD

    “Super fast and good quality service,highly recommended”

  • image of Anton K. Admin til April 10th Collecting Data $150.00 USD

    “Gulnaz did a great job.. very diligent and consistent. Will work together again for sure.”

  • image of Pamela D. Project for Gulnaz B. -- 2 $10.00 USD

    “This is our 3rd project together and there will be more in the future. Great to work with!”

Experience

BUCKET MANAGER

Jul 2008 - Jun 2011 (2 years)

profile ( Risk Management & Deliquency of Personal Loan portfolio for WEST region - India). Understand the impact of this customer to your business. Both in terms of size and cash flow. Generating reports to higher management in terms of daily milestones & cash recovery. Maintaining and meeting the set targets of Roll forward and roll backward ratio. ? Training & Coaching the new hires. ? Analysing & Manging Team performance report . ? Motivating the Team Members. ? Guiding the underp

Zonal Manager

Sep 2006 - Jul 2008 (1 year)

Job Title : ZONAL MANAGER (September06-July 2008) Job profile ( Recovery/Risk Management of Expats Customers, Credit Cards & loans) o Taking care of the oversea centers-SRILANKA /PHILLIPINES/PAKISTAN /MIDDLE EAST/US/UK/CANADA was responsible to start up a center SRILANKA & KERALA now handling collection target and managing recovery collections for 24 gulf banks portfolio. o Capacity of managing a group of over 50 managers and collectors. o undertakes administrative projects and coordinates

Project Manager Chase Collections

Apr 2003 - Jun 2006 (3 years)

Job Title : Customer Relationship Advisor (April 03-May 04)(capital one) Job profile ? Collections for past due and overlimit credit cards. ? Maintaining good call quality with productivity. ? Analysing Credit history & Offering best financial solution. ? Coaching of On Job Training Advisor's in the Team. Achievements ? Awarded as the " Best New Hire" ( September 2003) ? Certified in recognition of (VOC)- Voice of the Customer in August 2003 from Hampton Quality Team--

Education

TyBcom

2002 - 2003 (1 year)

Qualifications

Voice of the Customer in August 2003 from Hampton Quality Team—NCO (2003)

Zenta Technologies ltd

Certified in recognition of (VOC)- Voice of the Customer in August 2003 from Hampton Quality Team—NCO

Certified for Excellence in Advisors Productivity (2004)

Zenta-Chase Collections Project

Certified for Excellence in Advisors Productivity for ( December 2003 till May 2004)

Awarded as the “Star Performer”for best Flow rate (2009)

CITIGROUP

Awarded as the “ Star Permorfer Oct 2009”for best Flow rate

Certifications

  • Preferred Freelancer Program SLA
    89%
  • US English Level 1
    82%

Verifications

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  • Preferred Freelancer
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