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Naresh K.

@Nareshkumarsfdc

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Salesforce Architect | Agentforce | Apex, LWC, CPQ

$20 USD / Hour

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Flag of

India (3:35 AM)

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Joined on April 14, 2026

$20 USD / Hour

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Salesforce Technical Architect | Apex | LWC | Integrations | CPQ I am a Salesforce Technical Architect with 12+ years of experience building scalable, high-performance Salesforce solutions across Sales Cloud, Service Cloud, and CPQ.I specialize in end-to-end Salesforce development and architecture, including custom development, complex integrations, and enterprise-grade CRM implementations. Core Expertise- Custom Development using Apex, Triggers, Batch Apex Frontend Development using Lightning Web Components (LWC) & Aura REST & SOAP API Integrations with third-party systems Salesforce CPQ implementation and customization Sales Cloud & Service Cloud configuration and optimization SSO, Security Model, Roles & Permissions Data Modeling, Data Migration & Performance Optimization What I Deliver- Scalable Salesforce architectures aligned with business logic Automation of complex workflows to reduce manual effort Seamless system integrations ensuring real-time data flow Clean, optimized, and maintainable code for long-term scalability

Verifications

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Portfolio

Portfolio

13891795
Designed and implemented Salesforce Data Cloud to unify customer data from multiple sources and enable real-time insights and personalization. Integrated data from CRM, external systems, and third-party platforms into a centralized data model, enabling a 360-degree customer view across sales, service, and marketing. Configured data pipelines, identity resolution, and segmentation to support advanced analytics and automation use cases. Key Contributions: Implemented Data Cloud for unified customer data platform Integrated multiple data sources using APIs and connectors Configured identity resolution and data harmonization Built customer segments for targeted workflows and automation Technologies Used: Salesforce Data Cloud, Apex, API Integration, Data Modeling Outcome: Created a unified customer view across systems Enabled real-time insights and reporting Improved data-driven decision-making Enhanced personalization and automation capabilities

Salesforce Data Cloud Implementation

13891781
Designed and implemented AI-powered automation using Salesforce Agentforce to enhance customer support and internal workflows. Configured intelligent agents to handle repetitive queries, automate case routing, and assist users with contextual responses using Salesforce data. Integrated Agentforce with Service Cloud and external systems to enable real-time, data-driven interactions and improve operational efficiency. Key Contributions: Configured AI agents for automated customer interactions Integrated Agentforce with Salesforce Service Cloud Built automation workflows for case routing and resolution Enabled contextual responses using CRM data Technologies Used: Salesforce Agentforce, Service Cloud, Apex, API Integration Outcome: Reduced manual support workload Faster response time for customer queries Improved support efficiency and scalability

Salesforce Agentforce Implementation

13890735
Designed and implemented a complete Salesforce CPQ solution for a B2B client to automate pricing, discounting, and quote generation workflows. Built custom business logic using Apex and configured approval workflows to streamline the quote lifecycle. Integrated CPQ with Sales Cloud to ensure seamless opportunity-to-quote conversion and improved sales operations efficiency. Key Contributions: Developed custom pricing logic using Apex Configured CPQ workflows and approval chains Automated quote generation process Outcome: Reduced manual effort in pricing and approvals Faster quote turnaround time Improved pricing accuracy and consistency

Salesforce CPQ Implementation

13891795
Designed and implemented Salesforce Data Cloud to unify customer data from multiple sources and enable real-time insights and personalization. Integrated data from CRM, external systems, and third-party platforms into a centralized data model, enabling a 360-degree customer view across sales, service, and marketing. Configured data pipelines, identity resolution, and segmentation to support advanced analytics and automation use cases. Key Contributions: Implemented Data Cloud for unified customer data platform Integrated multiple data sources using APIs and connectors Configured identity resolution and data harmonization Built customer segments for targeted workflows and automation Technologies Used: Salesforce Data Cloud, Apex, API Integration, Data Modeling Outcome: Created a unified customer view across systems Enabled real-time insights and reporting Improved data-driven decision-making Enhanced personalization and automation capabilities

Salesforce Data Cloud Implementation

13891781
Designed and implemented AI-powered automation using Salesforce Agentforce to enhance customer support and internal workflows. Configured intelligent agents to handle repetitive queries, automate case routing, and assist users with contextual responses using Salesforce data. Integrated Agentforce with Service Cloud and external systems to enable real-time, data-driven interactions and improve operational efficiency. Key Contributions: Configured AI agents for automated customer interactions Integrated Agentforce with Salesforce Service Cloud Built automation workflows for case routing and resolution Enabled contextual responses using CRM data Technologies Used: Salesforce Agentforce, Service Cloud, Apex, API Integration Outcome: Reduced manual support workload Faster response time for customer queries Improved support efficiency and scalability

Salesforce Agentforce Implementation

13890735
Designed and implemented a complete Salesforce CPQ solution for a B2B client to automate pricing, discounting, and quote generation workflows. Built custom business logic using Apex and configured approval workflows to streamline the quote lifecycle. Integrated CPQ with Sales Cloud to ensure seamless opportunity-to-quote conversion and improved sales operations efficiency. Key Contributions: Developed custom pricing logic using Apex Configured CPQ workflows and approval chains Automated quote generation process Outcome: Reduced manual effort in pricing and approvals Faster quote turnaround time Improved pricing accuracy and consistency

Salesforce CPQ Implementation

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Experience

Birlasoft Ltd.

May, 2022 - Present

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4 years

Tech Lead

Nov, 2024 - Present

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1 year, 6 months

Project: Lease Lock Role: Salesforce Tech Lead Built Salesforce–AWS S3 integration for file upload/retrieval via REST APIs. Developed LWC-based drag-and-drop file upload interface. Implemented secure Apex callouts using Named Credentials (API Gateway & Lambda). Automated batch sync for reporting and audit trails. Ensured data security with encryption (AWS + Salesforce Shield).

Flag of

Noida, India

Tech Lead

May, 2022 - Nov, 2024

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2 years, 5 months

Project: GE Led Salesforce CRM implementation; optimized Apex & Lightning. Built Einstein Analytics dashboards. Integrated systems via REST/SOAP APIs. Project: Stryker Implemented Service Cloud (Case Mgmt, Omni-Channel). Configured Email-to-Case, Knowledge & Service Console. Enabled Live/Web Chat for support.

Flag of

Noida, India

May, 2022 - Present

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4 years

Salesforce Consultant - Contractor

Jun, 2021 - May, 2022

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11 months, 1 day

Bluerose Technologies

Jun, 2021 - May, 2022

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11 months, 1 day

Project: VMware Enhanced partner portal (deal registration & approvals). Implemented Omni-Channel & Case Management. Built batch Apex, reducing processing time by 40%. Introduced Git-based CI/CD for deployments.

Flag of

Delhi, India

Jun, 2021 - May, 2022

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11 months, 1 day

Senior Salesforce Developer

Apr, 2019 - Jun, 2021

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2 years, 2 months

BirdEye

Apr, 2019 - Jun, 2021

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2 years, 2 months

Project: BirdEye Products Built Salesforce apps for reviews & feedback tracking. Implemented AI sentiment analysis (Einstein). Integrated Google My Business & Yelp APIs. Enhanced security with encryption & OAuth.

Flag of

Delhi, India

Apr, 2019 - Jun, 2021

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2 years, 2 months

Education

Uttar Pradesh Technical University

2009 - 2013

•

4 years

Bachelor of Technology (BTech)

Flag of

India

2009 - 2013

•

4 years

Qualifications

Salesforce Certified Platform Developer

2016

Salesforce

Salesforce Certified Platform Developer

2016

Salesforce Certified Platform Administrator

2016

Salesforce

Salesforce Certified Platform Administrator

2016

Salesforce Certified Service Cloud Consultant

2016

Salesforce

Salesforce Certified Service Cloud Consultant

2016

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