Muhammad Nasrullah Bin A. Profile

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$7 USD / hour

raub,

malaysia

$7 USD / hour

It's currently 12:41 PM here

Joined January 2, 2021

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Muhammad Nasrullah Bin A.

@nasrullahraof

0.0

(0 reviews)

0.0

$7 USD / hour

raub,

malaysia

$7 USD / hour

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Technical Support and Remote IT Expert

Hi, I'm Muhammad Nasrullah. I'm a Technical Support Specialist with 2 years of career experience in help desk environments. Highly adept in systems analysis, diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. My services are : Windows 7, 8, 10 Installation and Support Windows 10 Installation, Up-gradation & other Support Fix Windows 10 problems Fix Windows 7, 8 problems Computer/Laptop Repair Technical Support Windows Backup & Restore Virus and Malware Removal Speed up PC (Optimization) Low Disk Space & Startup errors Windows Error Message Drivers Installation Internet Browser Issues Google Chrome, Firefox extension support PC specification : Processor : i5 9400f Ram : 16gb Graphic card : GTX 1050 I will help you in fixing any kind of Computer, Laptop, Windows and other related problems quickly. Best regards, Nasrullah

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Experience

Diebold Nixdorf

Nov 2018 - Nov 2019 (1 year)

1. Ticket Handling Monitor tickets to ensure the fulfillment of contracted SLA agreements, proactively updating customers about potential issues, answering requests on ticket status. 2. Solution Provision Manage resolution of ticket specific service delivery issues, through root cause analysis of missed SLAs. 3. Process Tasks Manage escalation of open tickets from the customer or internal delivery units with the support of involved delivery units if necessary.

Tech Mahindra

Sep 2017 - Oct 2018 (1 year, 1 month)

1. Provide 1st level support, basic troubleshooting to end-users. 2. Utilize the ticketing tools (ITSM) to log incidents and escalate to 2nd level support team when necessary. 3. Responds to user technical problems/issues related to system/hardware via email/phone/ITSM. 4. Monitors and tracks issues to ensure accurate resolution. 5. Follow up and keep all people concerned with the progress of incidents/cases. 6. To ensure IT support escalation procedure is in place.

Education

Computer Science

Universiti Teknologi MARA,

Malaysia

2014 - 2018

(4 years)

Qualifications

AXELOS

2018

ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for delivering IT services—it standardizes the selection, planning, delivery, and support of IT services to maximize efficiency and maintain predictable levels of service.