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@nechay
Member since July 20, 2015
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nechay

Online Offline
I am fully equipped with call center telephony skills and [login to view URL] follow and implement standard operating procedures. I am also well-versed with latest computer software of call [login to view URL] an inborn ability to work in a fast-paced and result-oriented environment, I successfully upsell the company’s products and services to existing customers and soliciting business from new customers through sales [login to view URL] an enthusiastic Call Center Agent with excellent convincing power and the ability to focus on results, I am confident that I can make a significant contribution to the company.
$3 USD/hr
0 reviews
0.0
  • N/AJobs Completed
  • N/AOn Budget
  • N/AOn Time
  • N/ARepeat Hire Rate

Portfolio

Recent Reviews

No reviews.

Experience

Sales Representative

Jan 2016 - May 2017 (1 year)

-Matched customers with products based on their needs and desires -Placed cold calls to potential customers and advised them of the company's services -Answered calls from existing and prospective customers

Virtual Assistant

Feb 2015 - Dec 2015 (10 months)

• Researched information from the web used to create documents and reports for clients. • Managed several email accounts on a daily basis, ensuring excellent customer care for our clients. • Trained new associates • Work independently meeting quick turn-around times and deadlines. • Proficient computer skills including uploading completed copy to website, invoice and collected accounts receivable. (utilizing Microsoft Word, Excel, Power Point)

Customer Service Representative

Jul 2014 - Jan 2015 (6 months)

• Address customer service inquiries in a timely and accurate manner. • Developed effective relationships with all call center departments through clear communication • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

Tech Support Representative

Jan 2014 - Jun 2014 (5 months)

• Properly directed inbound calls in phone queues to improve call flow • Give accurate and appropriate information to answer question, troubleshoot issues , and resolve complaints • Made reasonable procedure exceptions to accommodate unusual customer request. • Built customer loyalty by placing follow up calls for customers who reported product issues.

Secretary

Mar 2013 - Dec 2013 (9 months)

• Qualified secretary with varied administrative work experience and proven ability to handle and manage office environment; Possesses effective organizational skills in addition to willingness to work above and beyond the call of duty. • In depth knowledge of Microsoft Office suites and internet telephone operations. • Quick learner of new software applications. • Word processing – Ability to type 50 words per minute.

Education

Bachelors degree

2014 - 2015 (1 year)

Qualifications

Best typist (2015)

Typing

I am awarded as the best typist in our school

Top 3 Agent (2017)

Alorica Philippines

Got 95% status rate

Verifications

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