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@nechay
Member since July 20, 2015
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nechay

Online Offline
I am fully equipped with call center telephony skills and follow and implement standard operating procedures. I am also well-versed with latest computer software of call an inborn ability to work in a fast-paced and result-oriented environment, I successfully upsell the company’s products and services to existing customers and soliciting business from new customers through sales an enthusiastic Call Center Agent with excellent convincing power and the ability to focus on results, I am confident that I can make a significant contribution to the company.
$3 USD/hr
0 reviews
0.0
  • N/AJobs Completed
  • N/AOn Budget
  • N/AOn Time
  • N/ARepeat Hire Rate

Portfolio

Recent Reviews

No reviews.

Experience

Sales Representative

Jan 2016 - May 2017 (1 year)

-Matched customers with products based on their needs and desires -Placed cold calls to potential customers and advised them of the company's services -Answered calls from existing and prospective customers

Virtual Assistant

Feb 2015 - Dec 2015 (10 months)

• Researched information from the web used to create documents and reports for clients. • Managed several email accounts on a daily basis, ensuring excellent customer care for our clients. • Trained new associates • Work independently meeting quick turn-around times and deadlines. • Proficient computer skills including uploading completed copy to website, invoice and collected accounts receivable. (utilizing Microsoft Word, Excel, Power Point)

Customer Service Representative

Jul 2014 - Jan 2015 (6 months)

• Address customer service inquiries in a timely and accurate manner. • Developed effective relationships with all call center departments through clear communication • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction

Tech Support Representative

Jan 2014 - Jun 2014 (5 months)

• Properly directed inbound calls in phone queues to improve call flow • Give accurate and appropriate information to answer question, troubleshoot issues , and resolve complaints • Made reasonable procedure exceptions to accommodate unusual customer request. • Built customer loyalty by placing follow up calls for customers who reported product issues.

Secretary

Mar 2013 - Dec 2013 (9 months)

• Qualified secretary with varied administrative work experience and proven ability to handle and manage office environment; Possesses effective organizational skills in addition to willingness to work above and beyond the call of duty. • In depth knowledge of Microsoft Office suites and internet telephone operations. • Quick learner of new software applications. • Word processing – Ability to type 50 words per minute.

Education

Bachelors degree

2014 - 2015 (1 year)

Qualifications

Best typist (2015)

Typing

I am awarded as the best typist in our school

Top 3 Agent (2017)

Alorica Philippines

Got 95% status rate

Verifications

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