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Member since July 23, 2019
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Hi, my name is Norbert Untch. The last three yeas of my life i worked as a technical support and at the same time as a designer. I accumulated a lot of experience while working as a technical support. My first year was a learning year but now i consider my self pretty good at this type of Job. I worked with Emails, Chats and also Phone Calls. The clients i encountered were young but also older people, so i had to communicate nor only with different type of people but also with different ages. As a designer i have a nice "career" here in my town i have some clients that always come to me and ask me for help but sometimes I get to know other people to. The experience as a Technical support helps me talking with them. I also have the following: - Experience with Zendesk platform - Strong working relationships and collaboration skills - Ability to explain technical concepts to users - Written and verbal communication skills
$9 USD/hr
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Technical Support

Jan 2018

Here I work for a company as a technical support. This company has many types of devices and customer need support for all all those devices.

Customer Support

Apr 2017 - Jan 2018 (9 months)

Here I worked as a customer support for a company that was an email provider.


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