I am Egyptian, have a fulltime job as a social media manager in commercial International Bank. I also responsible for moderating 2 social media accounts with a Saudi Arabian agency as a part time. As of Corona pandemic; I have time to experience a new mission as freelancing.
Observe Social Media Community Managers on their ability to meet performance objectives
Arrange and provide Products and engagement scripts in order to improve the interactions average response time.
Report any service complaints, dissatisfaction or TAT violation to Customer Care Unit team
Apply appropriate actions to effectively control social media interactions that improve the interactions average response time