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Flag of CZECH REPUBLIC
It's currently 5:41 AM here
Joined February 28, 2012
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Oana Maria B.

@oanabotez

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Experience

Content specialist, Trainer and Quality Assurance Specialist

Monster.com
Nov 2010 - Present
Providing quality support for the French speaking team and business analysis for the SOE team (FR, IT, CH, BE, LU). Main tasks: call monitoring, providing immediate feedback to, business reports analysis, process improvement recommendations, monthly business analysis and presentation, identifying the improvement areas in processes and training needs for the team, assist in implementing changes, participate in calibrations sessions, deliver individual coaching and training sessions.

Customer Service Representative

Employer: Monster.com
Nov 2008 - Nov 2010 (2 years)
Responding to requests from French clients . Identifying and solving problems. Forwarding issues to the correct department as necessary for quick resolution. Communicate and assure compliance of the policies and procedures. Processing and validating the customers orders, checking the accuracy and the integrality of the data input. Ensuring good communication towards the clients and contributing towards the operational reporting. Coaching the new hires.

Education

Tourism and Commerce

Universitatea Crestina 'Dimitrie Cantemir' din Bucuresti, 2007 - 2011
(4 years)

University of Avram Iancu -Cluj-Napoca, Romania (Faculty of Socilogy and Anthropolgy)

2001 - 2005
(4 years)

Tourism College -Didactica Nova - Cluj Napoca, Romania

1999 - 2001
(2 years)

Qualifications

Best CSR

Monster.com
2010
Award received during the yearly sales Kick off.

PC operator course

Ministry of Work
1997

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