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$19 USD / hour
Flag of NIGERIA
port harcourt, nigeria
$19 USD / hour
It's currently 11:16 PM here
Joined November 24, 2015
18 Recommendations

Okechukwu M.

@okechukwu1

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4.9 (78 reviews)
7.3
7.3
93%
93%
$19 USD / hour
Flag of NIGERIA
port harcourt, nigeria
$19 USD / hour
100%
Jobs Completed
98%
On Budget
100%
On Time
16%
Repeat Hire Rate

Certified Project Manager | Operations | VA

I am available from 8 am to 5 pm EST (Willing to adjust if needed). As a certified project manager with 8+ years of experience managing software development projects and leading teams, I take pride in delivering the right solutions to my clients. My ability to learn quickly and persist when faced with adversity has enabled me to succeed in completing tasks and projects to the satisfaction of my clients. I have worked with a variety of industries, including e-commerce and software development, and contributed greatly to the success of many businesses. My experience in creating workflows and processes that shape businesses, coupled with my expertise in popular tools like Zendesk Support, Trello, Slack, [login to view URL], Notion, ClickUp, Zoho, Asana, G Suite, and others, makes me well-suited to deliver results that exceed your expectations. I specialize in project management, operations management, management consulting, and customer service consulting. My results speak for themselves: I have received several 5-star reviews and have a 16% rehire rate, and I always complete projects on time and on budget. My availability during most business hours (my timezone is UTC+1) means that I can be there for you when you need me. If you're looking for someone who can deliver consistent, high-quality results, click the "HIRE" button and let me know how I can help you today.

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Portfolio

Reviews

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Showing 1 - 5 out of 50+ reviews
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5.0
€600.00 EUR
very well done, highly ICT skilled person, thank you
Technical Support
Email Handling
Computer Support
Google Docs
Data Management
R
Flag of Riccardo I.
@ricausric83
3 months ago
5.0
€370.00 EUR
professional work done very well, on time and very skilled in his sector. thank you
Proofreading
Customer Support
Virtual Assistant
Article Rewriting
+1 more
R
Flag of Riccardo I.
@ricausric83
3 months ago
5.0
$510.88 CAD
Oke. is professional and timely. His dedication to his work is admirable. I would recommend him to anyone looking for a pro.
Virtual Assistant
English Spelling
English Grammar
Computer Support
Secretarial
J
Flag of Jean-Pierre B.
@JasNay
4 months ago
2.4
$600.00 USD
He was very friendly ands professional. But, I don’t think the overall scope of work was a good fit for Omechukwu. He’s got a lot of high ratings. But this project was not in his wheel house. Maybe the next time he takes on a project like this, he’ll have a better idea on what to do next, but I really needed an expert. The recruiter really missed the mark here.
Windows Desktop
Project Management
iPhone
Virtual Assistant
CRM
+5 more
User Avatar
Flag of Carlos N.
@thecarlosnino
4 months ago
5.0
Price undisclosed
Excellent from start to finish!
Microsoft Outlook
Email Handling
Email Developer
Chatbot
L
Flag of Linden W.
@lwolfe3
6 months ago

Experience

Project Manager/Operations Manager

The App Guys
Jun 2018 - Mar 2022 (3 years, 9 months)
As Project Manager/Operations Manager, some of my responsibilities include: - managing company staff/contractors and clients. - creating SOPs and ensuring implementation throughout the company. - ensuring project deliverables are provided on time. - ensuring all projects are completed within the desired timelines. - working to maintain the company culture and acting as a liaison between staff and higher management. - general research to determine ways of improving company SOPs.

Customer Support Team Lead

E-Holding
Jul 2019 - Aug 2020 (1 year, 1 month)
As Customer Support Team Lead, my responsibilities include: - generating SOPs and ensuring they are adhered to - training new agents - ensuring customer complaints are handled correctly - managing the more difficult customer complaints - quality assurance

Customer Support Team Lead

Peddle Partners
May 2019 - Jun 2020 (1 year, 1 month)
As Customer Support Team Lead, my responsibilities include: - generating SOPs and ensuring they are adhered to - training new agents - ensuring customer complaints are handled correctly - managing the more difficult customer complaints - dispute resolution - tracking refunds/returns

Education

Masters in Engineering Management

University of Port Harcourt, Nigeria 2017 - 2019
(2 years)

B. Eng Civil Engineering

University of Port Harcourt, Nigeria 2008 - 2013
(5 years)

Qualifications

Project Management Professional

Project Management Institute
2022
Earners of the globally-recognized Project Management Professional (PMP) have demonstrated their extensive knowledge and mastery of project management concepts, tasks, and techniques that are applicable across virtually any industry and methodology. Earners are able to speak and understand the global language of project management. Individuals that earn this certification have demonstrated the knowledge and skills needed to initiate, plan, execute, monitor and control, and close a project.

Google Project Management:

Google
2021
Those who earn the Google Project Management Certificate have completed six courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for introductory-level roles in Project Management. They are competent in initiating, planning and running both traditional and agile projects

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