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$12 USD / hour
Flag of NGFlag of NG
port harcourt,
nigeria
$12 USD / hour
It's currently 11:52 AM here
Joined November 24, 2015
12 Recommendations

Okechukwu M.

@okechukwu1

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5.0 (66 reviews)
5.0 (66 reviews)
6.8
6.8
$12 USD / hour
Flag of NGFlag of NG
port harcourt,
nigeria
$12 USD / hour
100%
Jobs Completed
99%
On Budget
100%
On Time
16%
Repeat Hire Rate

Virtual Assistant / Operations & Project Manager

I've always felt that being a good communicator is central to many areas of life. So, I have made it my goal to incorporate that into all I do, particularly through my written and spoken English. Working to get you the right solutions is something I pride myself on. My determination to succeed in the course of a given task is evident in my ability to learn quickly and persist when faced with adversity. Over the past 5 years I have led and managed teams from industries such as e-commerce and software development. As a manager, creating the workflows and processes which help shape businesses is just one of the key things I offer. Some of the popular tools I have used and become familiar with include; Zendesk Support, Comm100, Trello, Bitbucket, HubStaff, Slack, Asana, ActiveCollab, G Suite, Outlook, GoDaddy, Discord, ManyChat, Zoho Mail as well as a host of others. My services include: Virtual Assistance Project Management Operations Management Management Consulting Customer Service Consulting My results speak loudly: several 5-star reviews, a 16% rehire rate and all awarded jobs completed on time and budget. I am available during US East Coast business hours (my timezone is UTC+1). Give me the opportunity and I WILL deliver CONSISTENT QUALITY results for you. Click the HIRE button and let me know how I can help YOU today!
Freelancer
Proofreaders
Nigeria

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Portfolio Items

Book Review Edit
This was an eBook I proofread for a client. It involved a lot of in-depth proofing.
Extensive proofreading
A meeting report I proofread for a client
Report proofreading
Formatting, layout and proofreading in PDF and Word format
Formatting, layout and proofreading in PDF and Word format

Reviews

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Showing 1 - 5 out of 50+ reviews
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5.0
$55.80 USD
Good quality and fast
Customer Support
Shopify
Customer Service
Zendesk
+1 more
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Flag of CN Mandy L. @Kelly0330
7 months ago
5.0
$10,623.91 CAD
Okechukwu and his team are doing a fantastic job helping us with our customer service. We have great communication with him, he's always ready to try new working process and also suggests some change to be more efficient. We will be happy to continue our collaboration with him and his team ! Thank you for the great work! [11 November, 2020] Oke and his team are doing a great customer service job for us, can't thank them enough !
Customer Support
Shopify
Customer Service
Zendesk
Customer Experience
A
Flag of CA Benoit C. @adamsamuelzen
10 months ago
5.0
$350.00 USD
Good work.....will hire again.
Proofreading
Editing
English (UK) Translator
English Grammar
User Avatar
Flag of DK Kim B. @KPL100
1 year ago
5.0
$40.00 USD
Great work and follow instructions.
Translation
Proofreading
Editing
English (UK) Translator
Polish
User Avatar
Flag of DK Kim B. @KPL100
1 year ago
5.0
€220.00 EUR
It is always a great pleasure to work with Okechukwu. He always does a wonderful job. I highly recommend him.
Proofreading
Customer Support
Word
Article Rewriting
+1 more
User Avatar
Flag of GB Jennifer J. @lailalon
1 year ago

Experience

Customer Support Team Lead

E-Holding
Jul 2019 - Aug 2020 (1 year, 1 month)
As Customer Support Team Lead, my responsibilities include: - generating SOPs and ensuring they are adhered to - training new agents - ensuring customer complaints are handled correctly - managing the more difficult customer complaints - quality assurance

Customer Support Team Lead

Peddle Partners
May 2019 - Jun 2020 (1 year, 1 month)
As Customer Support Team Lead, my responsibilities include: - generating SOPs and ensuring they are adhered to - training new agents - ensuring customer complaints are handled correctly - managing the more difficult customer complaints - dispute resolution - tracking refunds/returns

Project Manager/Operations Manager

The App Guys
Jun 2018 - Mar 2020 (1 year, 9 months)
As Project Manager/Operations Manager, some of my responsibilities include: - managing company staff/contractors and clients. - creating SOPs and ensuring implementation throughout the company. - ensuring project deliverables are provided on time. - ensuring all projects are completed within the desired timelines. - working to maintain the company culture and acting as a liaison between staff and higher management. - general research to determine ways of improving company SOPs.

Education

Masters in Engineering Management

University of Port Harcourt, Nigeria 2017 - 2019
(2 years)

B. Eng Civil Engineering

University of Port Harcourt, Nigeria 2008 - 2013
(5 years)

Qualifications

Google Project Management:

Google
2021
Project management is the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements. Project managers ensure projects within an organization are managed and completed with maximum value and benefits realized.

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Verifications

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Certifications

us_eng_1.png US English 1 98% numeracy_1.png Basic Numeracy 1 96% preferredfreelancer-1.png Preferred Freelancer Program SLA 1 94% us_eng_2.png US English 2 90% uk_english1.png UK English 1 83%

Top Skills

Proofreading
32
Article Rewriting
23
Editing
22
Word
12
English Grammar
11

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