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$20 USD / hour
Flag of NIGERIA
port harcourt, nigeria
$20 USD / hour
It's currently 7:15 AM here
Joined November 24, 2015
16 Recommendations

Okechukwu M.

@okechukwu1

annual-level-three.svgpreferred-freelancer-v2.svgverified.svg
5.0 (73 reviews)
7.2
7.2
$20 USD / hour
Flag of NIGERIA
port harcourt, nigeria
$20 USD / hour
100%
Jobs Completed
98%
On Budget
100%
On Time
14%
Repeat Hire Rate

Certified Project Manager | Operations

Google and PMI® Certified Project Manager with 5 years of experience managing software development projects and leading teams. Working to get you the right solutions is something I pride myself on. My determination to succeed in the course of a given task is evident in my ability to learn quickly and persist when faced with adversity. Over the past 5 years, I have led and managed teams in industries such as e-commerce and software development, contributing greatly to the success of many businesses. As a manager, creating the workflows and processes which help shape businesses is just one of the key things I offer. Some of the popular tools I have used and become familiar with include; Zendesk Support, Comm100, Trello, Bitbucket, HubStaff, Slack, Asana, ActiveCollab, G Suite, Outlook, GoDaddy, Discord, ManyChat, Zoho Mail as well as a host of others. My services primarily include: Project Management Operations Management Management Consulting Customer Service Consulting My results speak loudly: several 5-star reviews, a 16% rehire rate and all awarded jobs completed on time and on budget. I am available during US East Coast business hours (my timezone is UTC+1). Give me the opportunity and I WILL deliver CONSISTENT QUALITY results for you. Click the HIRE button and let me know how I can help YOU today!
Freelancer Proofreaders Nigeria

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Portfolio Items

A Gantt chart created for a software development project. This chart helped track estimated start and end dates for project tasks and milestones.
Gantt Chart
A RACI chart helps define roles and responsibilities within a project team. This RACI chart was created for a software development project spanning 6 months.
RACI Chart
The goal was to analyse and then determine the priority of each stakeholder for this software development project. This helps with stakeholder engagement throughout the project.
Stakeholder Analysis
The goal was to analyse and then determine the priority of each stakeholder for this software development project. This helps with stakeholder engagement throughout the project.
Stakeholder Analysis
Communications plan showing who requires information, when they require this information and in what modality it is to be delivered. It also contains other useful information.
Communications Plan

Reviews

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Showing 1 - 5 out of 50+ reviews
Filter reviews by: 5.0
$250.00 USD
This project was really difficult - Oke is brilliant, he is well versed in Asana and built me what I wanted. He is kind where he had meetings with me and was in constant communication with me. He was great in time management and really cared about the project and helped me meet my deadline. I CAN RECCOMMED HIM 100%!! Thank you so much for your help!
Proofreading Customer Support Virtual Assistant Article Rewriting
+1 more
A
Flag of Abbygail P. @AbbyMT2022
9 days ago
5.0
$20.00 USD
he did what we asked
Website Design Customer Support
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Flag of Ben M. @benzwm02
2 months ago
5.0
$368.81 USD
Oke was instrumental in the project and keep our team on schedule. Good job Oke!
AutoCAD 3ds Max 3D Model Maker Agile Project Management
+1 more
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Flag of Kyron W. @beehive2005
3 months ago
4.6
[SEALED]
Great to work with, Communication was flawless
Project Management Database Administration Agile Project Management Data Modeling Spreadsheets
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Flag of Larry S. @larrystamm
3 months ago
5.0
$2,483.19 CAD
Excellent work from Oke and his team. Always ready to learn and do more. Good communications and always respectful. Really a pleasure to work with you and hope we can have more projects going forward !
Proofreading Customer Support Virtual Assistant Article Rewriting
+1 more
A
Flag of Benoit C. @adamsamuelzen
9 months ago

Experience

Project Manager/Operations Manager

The App Guys
Jun 2018 - Mar 2022 (3 years, 9 months)
As Project Manager/Operations Manager, some of my responsibilities include: - managing company staff/contractors and clients. - creating SOPs and ensuring implementation throughout the company. - ensuring project deliverables are provided on time. - ensuring all projects are completed within the desired timelines. - working to maintain the company culture and acting as a liaison between staff and higher management. - general research to determine ways of improving company SOPs.

Customer Support Team Lead

E-Holding
Jul 2019 - Aug 2020 (1 year, 1 month)
As Customer Support Team Lead, my responsibilities include: - generating SOPs and ensuring they are adhered to - training new agents - ensuring customer complaints are handled correctly - managing the more difficult customer complaints - quality assurance

Customer Support Team Lead

Peddle Partners
May 2019 - Jun 2020 (1 year, 1 month)
As Customer Support Team Lead, my responsibilities include: - generating SOPs and ensuring they are adhered to - training new agents - ensuring customer complaints are handled correctly - managing the more difficult customer complaints - dispute resolution - tracking refunds/returns

Education

Masters in Engineering Management

University of Port Harcourt, Nigeria 2017 - 2019
(2 years)

B. Eng Civil Engineering

University of Port Harcourt, Nigeria 2008 - 2013
(5 years)

Qualifications

Project Management Professional

Project Management Institute
2022
Earners of the globally-recognized Project Management Professional (PMP) have demonstrated their extensive knowledge and mastery of project management concepts, tasks, and techniques that are applicable across virtually any industry and methodology. Earners are able to speak and understand the global language of project management. Individuals that earn this certification have demonstrated the knowledge and skills needed to initiate, plan, execute, monitor and control, and close a project.

Google Project Management:

Google
2021
Those who earn the Google Project Management Certificate have completed six courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for introductory-level roles in Project Management. They are competent in initiating, planning and running both traditional and agile projects

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Certifications

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Top Skills

Proofreading 35 Article Rewriting 26 Editing 22 Customer Support 13 Word 12

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