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EXPLORE
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$35 USD / Hour
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India (10:25 AM)
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Joined on August 20, 2007
$35 USD / Hour
・
NO CHARGES FOR FIRST 2 DAYS-GET SATISFIED BEFORE PAYING. ~~~~The Best Customer Service Experience With "The GURU"~~~~ ~~~~Based in Chandigarh(India) & flexible to travel as needed~~~~ Self motivated, enthusiastic, and a seasoned customer service professional.
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Best Manager
Client- Extraordinary CS
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Client- Extraordinary CS
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Experience
Senior Process Manager-(Operations)
May, 2010 - Nov, 2012
•
2 years, 6 months
Agilyst Consulting Pvt Ltd
May, 2010 - Nov, 2012
•
2 years, 6 months
• Played a Key role in setting up 3 new processes within a span of 30 months. • Outbound Calling- Pilot project launched and successfully established. Presently a 200 seater process. • Chat- Pilot Live chat process launched and successfully established. Presently a 100 seater process. • Avoidable Truck Roll (ATR)- Off Shore training for the new client and have played a key role in delivering all parameters on time. • Responsible for transitioning of the projects and end delivery to the client
May, 2010 - Nov, 2012
•
2 years, 6 months
Team Leader-(Operations)
Apr, 2009 - May, 2010
•
1 year, 1 month
Tech Mahindra
Apr, 2009 - May, 2010
•
1 year, 1 month
• Handling Bell Canada High Speed Connectivity process with a team size of 35 Agents • Meeting client KPI parameters on time and ensuring that the workload is met in an efficient way. • Worked on outlier management and brought in changes within the process. • Team Schedule / Roster Management. • Auditing and Quality conformance with COPC Guidelines.
Apr, 2009 - May, 2010
•
1 year, 1 month
Assistant Manager-Operations
Apr, 2008 - Jul, 2008
•
3 months
Binary Semantics Ltd.
Apr, 2008 - Jul, 2008
•
3 months
• Heading Google India and Google US outbound processes • Handling a Team of 3 team leaders and a quality lead. • Handling the call verification and call scrubbing projects of Google. • Daily performance reviews with the client • Achieving and exceeding the targets set by the client and meeting all the parameters setup. • Planning of effective and efficient utilisation of resources on daily basis.
Apr, 2008 - Jul, 2008
•
3 months
Education
Himachal Pradesh University
2001 - 2003
•
2 years
Masters in International Business Management
India
2001 - 2003
•
2 years
Kurukshetra University
1998 - 2001
•
3 years
Bachelor In Business Administration
India
1998 - 2001
•
3 years
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