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@paul8806
Flag of Romania Bucharest, Romania
Member since September 17, 2012
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paul8806

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Technical Consultant & HR Specialist
$15 USD/hr
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0.0
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Portfolio

Recent Reviews

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Experience

Work experience

Feb 2008

Senior Process Associate & HR Catalyst (Genpact Romania-current) Dec 2012 – present SENIOR PROCESS ASSOCIATE: - Attending outbound calls with the process client and the Level 2 support teams - Creating and maintaining SOPs. - Training new agents for SAP basics and administrative transactions. - Creating and maintaining an internal technical knowledge base containing procedures and service templates. - Prospecting and identifying potential ITS customers for our company - Comprehend customer’s q

Education

Journalism and communication

2007 - 2012 (5 years)

Qualifications

Expertise (2012)

- Graduated Journalism and Communication Media, 3rd year, University of Bucharest - High school graduate from "Hyperion" high school of Bucharest - Java Developer ; LINK Academy – in progress - Customer Care/technical formation during working for Tech Team Global SRL ,Iristel Romania, IBM Romania - CISCO CCNA networking courses (Exploration) - Active Directory Rights Management (IBM internal certification) - Digital IBM-er (IBM internal certification) - Graduate of "EDU Entrepreneur", the 2010 edition summer school - PR and Mass Communication Media formation at the University of Bucharest - DALF B2 ( Berlitz Certified) - 2 times winner of “Olimpiadele Comunicarii”/Communication Olympics -PR contest 2008 and 2009 editions - Winner of "Promoting Romania" 2007 contest, followed by participating to a training organized by the European Commission in Bruxelles, regarding the absorption of European non-disbursement funds

ITIL (in progress) (2012)

CISCO CCNA (2011)

Certifications

  • US English Level 1
    88%
  • French 1
    78%

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