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Paulo L.

@paulohl

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Engineering, Computer Sciences, Data Sciences

$88 USD / Hour

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United States (12:18 PM)

Joined on July 20, 2020

$88 USD / Hour

I recently migrated from UpWork, building a new business model here. For reference, since the fact of having no feedback yet might be concerning, our company’s profile at UW, at the bottom left you can click on my successful personal profile: [login to view URL] My holdings company (you can find links to the direct owned branches following the overview link, they are aimed at the Media/Digital Marketing branch I am incorporating ) and to my Cloud and Modern App branch): [login to view URL] And about me: [login to view URL] [login to view URL] And very important, my recent research work publications: [login to view URL] Hope we can work together someday. I have teams located in 5 geographies, we cover 5 core workloads, we have 3 (expertise) tiers and I can offer very competitive prices.. Technology Services & Solutions Leader helping Customers in their Digital Transformation Journey through high performing teams. I find motivation in solving problems to improve consumers' experience through technology. I find joy in finding innovative solutions to our daily routine problems, building top performing teams across geographies and achieving operational excellence. Strategic thinker. Proven record driving results and efficiency. Engineer, Researcher, and Data Scientist, with solid (foundational) academic background, public and peer reviewed articles and papers published, lecturer in the AI field.

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Portfolio

Portfolio

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11778477
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Experience

Latin America Technology Lead

Feb, 2017 - Sep, 2019

2 years, 7 months

Spectrum Brands Inc

Feb, 2017 - Sep, 2019

2 years, 7 months

• Implementation of new IT Services Management operations resulting in a 25% productivity improvement • Implemented new and/or corporate standard processes and practices resulting in a more mature IT services management operation • Created a Microsoft Sharepoint based document management system to streamline the management of the IT business, from planning to delivering, including PMO functions, end-to-end financial control, budget and forecasting

Feb, 2017 - Sep, 2019

2 years, 7 months

Director of Technical Support and Enterprise Support

Sep, 2005 - May, 2015

9 years, 8 months

Microsoft Corp.

Sep, 2005 - May, 2015

9 years, 8 months

• Lead the end-to-end Technical Support Organization Latin American operations, strategy, and a $48 MM P&L. Provided oversight for 7 subsidiaries, including country-level offices managing over 200 Engineers and Managers • Improved Customer Satisfaction 10 points to >95%, grew Engineering productivity 21%, leading to 5% financial efficiencies reflected in P&L • Drove client issue and incident resolution for enterprise customer base in the Latin America region

Sep, 2005 - May, 2015

9 years, 8 months

Microsoft Consulting Services Career

Apr, 1995 - Aug, 2005

10 years, 4 months

Microsoft Corp

Apr, 1995 - Aug, 2005

10 years, 4 months

• Banco Itaú full messaging migration project. Two years and three months project, designed and deployed integration solution their proprietary, mainframe-based e-mail system with Microsoft Exchange Server • Lead the migration of 22,000 users to Microsoft Exchange • Full banking solution (migrate from 16-bit based) to Win32-based. Two and a half years project • Developed packaged services based on the Microsoft Solutions Framework (Agile ancestor)

Apr, 1995 - Aug, 2005

10 years, 4 months

Education

University of California, San Diego

2017 - 2018

1 year

Big Data Post-Graduate

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United States

2017 - 2018

1 year

University of Phoenix

2011 - 2013

2 years

Doctor of Management in Organizational Leadership: Information Systems and Technologies

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United States

2011 - 2013

2 years

Strayer University

2008 - 2011

3 years

Master of Business Administration, International Business

Flag of

United States

2008 - 2011

3 years

Publications

Microsoft Operations Framework 3.0

Microsoft Corp.

MOF v.3 was designed to be much more comprehensive, going into extraordinary detail about the intricacies of Security Administration, Directory Services and Administration, or Storage Management. As you can see in the table below (I've bolded the SMFs in the Operating Quadrant, which are the most interesting to me), with one exception, all of the SMFs are now part of the new Operations SMF.

Microsoft Solutions Framework (MSF) Team Model v3.1

Microsoft Corp.

The MSF Team Model describes Microsoft’s approach to structuring people and their activities to enable project success. The model defines roles, functional areas, responsibilities, and guidance that helps team members reach their unique goals in the project life-cycle.

Microsoft Solutions Framework (MSF) Risk Discipline v1.1

Microsoft Corp.

Risk Management is a core discipline of the Microsoft Solutions Framework. MSF recognizes that change and the resulting uncertainty are inherent aspects of the IT life-cycle. The MSF Risk Management Discipline advocates a proactive approach to dealing with this uncertainty, evaluates risks continuously, and uses them to influence decision-making throughout the life cycle.

Certifications

Brazilian Portuguese - Level 2

Brazilian Portuguese

Brazilian Portuguese - Level 1

Brazilian Portuguese

P

Preferred Freelancer Program SLA

Brazilian Portuguese-Level 3

Brazilian Portuguese-Level 3

Brazilian Portuguese to English Translation

Brazilian Portuguese to English Translation

US English - Level 1

US English

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