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Computer ConsultantJan 2003
Windows and Apple Computer Support. Tablet and Smartphone Support. Wireless Networking. Wireless Device Support. Virus and Malware Removal. Computer Security Updates. Microsoft Office Support. YouTube Video Marketing, Adsense, Facebook & Google+ Community Building, Search Engine Optimization (SEO), Email Marketing, Keyword Research, Blogging. WordPress, Blogger, cPanel, phpMyAdmin, Photoshop, Dreamweaver, Fireworks, Illustrator, HTML, CSS and PHP.
Systems AnalystJul 2000 - Jul 2001 (1 year)
Manage and support 600+ users across a LAN / WAN via remote access with NW Admin-32 RAS. Open helpdesk tickets with "Support Magic" helpdesk software. Software support included MS Office, Outlook, Prime Mover, PKMS for UNIX and Exchange Server. Logging tape backups, RMA warrantied hardware and software. Network OS's used: Unix (HP-UX), Novell 5.1, and WinNT4.0.
Web Hosting SupportJan 1997 - Aug 1998 (1 year)
Troubleshoot webpage errors, internet connectivity errors, support all versions of Windows and McIntosh. E-mail support included, outlook 97/98, outlook express, eudora, pegasus and all internet browsers. Troubleshooting DNS issues, corrupt protocols, various telephone line error codes, e-mail errors and customer complaints. Troubleshoot FTP error codes, file permissions, CGI scripts, e-mail, Frontpage extensions, CSS and HTML.
Assistant Network AdministratorJan 1995 - Jun 1996 (1 year)
Support a Novell 3.12 client / server LAN environment with 100 users. Support all printers and print servers, copiers, and facsimiles. Perform daily tape back-ups and solve network wide computer and internet issues. Make sure all software and firmware was up to date.