Diverse Technical Support & Customer Experience Specialist with 8+ years supporting users across WordPress, SAP, Shopify, WooCommerce, BigCommerce, Drupal, and Wix. Skilled at planning and executing website migrations with attention to minimal downtime, seamless data transfer, and SEO preservation. Hands-on experience in setting up and optimizing CMS platforms — including Jetpack, VaultPress, malware scanning, CDN, social media integrations, and custom CSS enhancements. Proficient troubleshooting HTML, CSS, PHP, theme installations, plugin management, technical support, and handling bug reports through ServiceNow and Zoho. Comfortable with Salesforce, Slack, Notion, MS Projects, SEO, DNS, SSL, domain hosting, cache management, Google Tag Manager, Google Ads, WYSIWYG editors, and Gutenberg block editor. Known for simplifying complex issues, proactive problem-solving, clear communication, and a strong focus on empathy, mentoring, and teamwork. Quick learner who embraces challenges and adapts well to fast-paced, collaborative environments. Certified in AI and automation: Anthropic AI, Generative AI, and GPT prompt engineering, leveraging emerging technologies to enhance support and customer engagement. Project Highlights: LiquaGen: Led Shopify setup and optimization for residential and commercial products. Developed a dynamic mega menu, customized product pages for technical clarity, integrated SEO and analytics apps, and ensured smooth payment and shipping workflows. Provided ongoing theme support and content accuracy. Maktig: Redesigned and maintained WooCommerce/WordPress e-commerce site for industrial tools. Managed detailed catalog data, customized product pages, handled plugin installations and SEO improvements, and ensured smooth payment/shipping integrations. Supported updates and collaborated on new product launches. Enable Technologies: Translated Figma designs into a fully functional Wix e-commerce site, ensuring site performance and content accuracy with ongoing maintenance and technical troubleshooting. Millionaire’s Mentalist: Delivered end-to-end WordPress setup and ongoing support. Customized event booking and testimonial pages, resolved plugin conflicts affecting layout and mobile responsiveness, and implemented Google Tag Manager for performance tracking. Solvay: Designed the Indian regional webpage for Drupal 10 using Figma; collaborated with the global digital team to align design with brand standards for a seamless, locally optimized user experience. I am passionate about helping diverse customers, building user-friendly digital experiences, and continuously improving processes. I thrive in roles where empathy, clear communication, and technical proficiency combine to create meaningful customer impact.