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manila, philippines
It's currently 1:22 AM here
Joined October 18, 2013
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Poul D.
@PoulDizon
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manila, philippines
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Excel Specialyst
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Experience
Reporting Analyst
Dec 2019 - Feb 2024 (4 years, 2 months)
Delivers client reports to show weekly performance. Create new reports and dashboards based on new data to provide insights used for decision making. Upload new data to BI tools.
Applicant Tracking Systems like iCIMS, Workday, Talentlink, and SmartRecruiters are the primary tools used to extract data. Transformation of data is done using Microsoft Excel, Power Query, Power Pivot, and VBAs & Macros. Visualization is handled by tools such as Birst, Google Looker, Tableau, or Excel.
Workforce Reports Analyst
Jan 2015 - Dec 2019 (4 years, 11 months)
Delivers client reports to show weekly performance. Create new reports and dashboards based on new data to provide insights used for decision making. Upload new data to BI tools.
Avaya CMS is used primarily to track extract Agent Activity. These data are then transformed and visualized using Microsoft Excel.
Quality Control Analyst
Jan 2010 - Jan 2015 (5 years)
A Quality Control Analyst’s main responsibility is to monitor the in-call performance of Customer Support Representatives in his/her team. Daily call evaluations are done to make sure every representative adheres to the company’s/client’s quality control guidelines and procedures.
Education
B.S. Biology
(4 years)
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